Hybrid Service Specialist en Anderson Industrial Engines Co. Inc.

Description

AIE is a growing company, with local owners in Omaha, NE, but also have an office in Kansas City, KS and Modesto, CA. The office has a great work-life balance and a laid-back atmosphere.

Company Overview: Anderson Industrial Engines Co., Inc. (AIE) is an Industrial Engine Distributor based in Omaha, NE, with offices in Kansas City, KS, Modesto, CA, and Las Vegas, NV. We are proud recipients of the Diesel Progress Employer of the Year and Distributor of the Year awards. We are a growing company with 80+ employees, with a great company culture that lives our core values every day. 

Award-winning engine distributor, Anderson Industrial Engines Co., Inc. (AIE) is looking for a talented Service Specialist with ‘hands-on’ experience performing troubleshooting, maintenance, and repair services on diesel and spark-ignited engines, generators, and industrial power equipment. The Service Specialist position will assist with troubleshooting and diagnostics of this equipment primarily via the telephone or email. Some limited fieldwork or in-person visits may be required on an “as-needed basis.”

Duties and responsibilities include

• Provide support as an advisory specialist for a service dealer network committed to following our vendors and AIE expectations and professional standards.
• Exercise discretion and independent judgment when providing technical support and when collecting and evaluating necessary information and failed parts to file warranty claims with vendors.
• Manage relationships individually and throughout the organization to achieve excellent customer and vendor satisfaction levels.
• Diagnose, repair, and maintain diesel and gas engines ranging from 5-800HP.
• Consult with customers on service and repair issues primarily via email and phone. Some limited in-person visits may be required on an “as-needed basis”.
• Work independently, with limited supervision, to accomplish all service and warranty requirements for the division.
• Maintain a clean and safe work area.
• Be on the on-call rotation for the 24/7 technical support hotline.

Requirements

Qualifications and Requirements

• 3+ years of diesel and/or spark-ignited engine experience.
• Experience with electronic, hydraulic, and power generation systems.
• High school diploma or equivalent.
• Efficient in Microsoft Office.
• Maintain a professional and positive attitude with customers, vendors, and co-workers.
• Maintain a professional appearance at the office and when conducting company business away from the office.
• Ability to multitask and work well in a fast-paced environment.
• Ability to work independently, with limited general supervision.
• Ability to lift 50lbs and work on your feet for periods of up to 4 hours. 

Requirements for Success

• Team oriented.
• Excellent customer and vendor relation skills, and ability to serve in an advisory role.
• Strong product knowledge.
• Strong organization, time management and decision-making skills, and a sense of urgency.
• Background using technology for standard business communication & practices.

Job Type

• Full time

Benefits

• Guaranteed 401(k) Match
• Employee Health, Dental, Vision and Life insurance is paid 100%
• Employee Assistance Program
• Paid time off
• Flexible Work Schedule
• Charitable Match Program

About Us

• AIE was established in 1974 with headquarters in Omaha, NE. AIE distributes and packages industrial engine and generator sets. We support our product with parts and service departments and have grown to multiple branches within the US.
• AIE has employed industry professionals for almost 50 years. AIE strives to treat each of our employees fairly, to help grow their strengths, and to diminish their weaknesses. AIE is focused on building a supportive company culture and building careers our employees find fulfilling and fun. We are proud to have such an amazing team of professionals that live and breathe our AIE core values.

AIE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.