Hybrid Community Services Clerk en City of Greenville, NC

About the Department

The City of Greenville's Police Department is looking for a Community Services Clerk. This position performs a variety of tasks, such as operating computers, communicating with police officers and citizens, receiving citation payments, preparing documents and reports, and other related work duties.

FLSA Status: Non-Exempt 

Position Duties

• Answers telephone and direct calls to the proper person or department;
• Receives requests for service and complaints from the public or other departments and provides information or makes appropriate referrals;
• Records information from calls as needed;
• Prepares and maintains a variety of reports, forms, and tables of a difficult to complex nature;
• Prepares, composes, and types correspondence;
• Collects a variety of data from existing reports and prepare reports for use by other departmental officials and supervisors;
• Inspects existing forms and data for accuracy, completeness, and compliance with established departmental policies and procedures;
• Sorts, processes, and files reports and documents;
• Maintains various files;
• Makes forms readily available to other employees, officials, and the general public;
• Performs other job-related duties as assigned.

Minimum Qualifications

Education and Experience:

• High school diploma or GED, supplemented by training/course work in office systems technology or related field; AND
• A minimum of one year of related clerical or administrative support experience.

• proper business English, spelling, and grammar;
• arithmetic, such as addition, subtraction, multiplication, and division;
• modern office practices, procedures, methods, and equipment operations;
• customer service principles and techniques.

• operate a personal computer using Microsoft Office Suite software;
• follow oral and written instructions;
• read and compare words and numbers accurately;
• maintain clerical records and compile complete reports from such records;
• prioritize work;
• type accurately at an above-average rate of speed;
• maintain effective working relationships with the general public and other employees;
• deal tactfully with the general public.

Other Qualifications

• FLSA Status: Non-Exempt
• Must currently possess a valid driver's license. (Note: A valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges).
• Eligible candidates must submit to an interview process, background checks, and drug screen.
• Candidates who do not successfully complete the selection process are eligible to reapply for other City job vacancies.
• The selection process typically is completed within one to two months.
• Applications will be reviewed after posting is closed.