Hybrid Operations Manager I en Metro Cruise Services

Requirements

• Effectively supervise and direct the work activities of labor, foremen and other personnel; ensure performance expectations and customer needs are met.
• Provide exceptional customer service for all customers.
• Oversee operation set-up.
• Responsible for pre/post-operation equipment check.
• Order labor with possible changes to ensure proper daily staffing.
• Plan operations with Foreman and Clerks.
• Input/check/approve labor payrolls to ensure accuracy.
• Coordinate with Ship Agent/Metro Shore/Terminal Management, if necessary.
• Build relationships with clients.
• Build positive relations with the union.
• Address client needs quickly and appropriately.
• Keep supervisor apprised of noteworthy details of the operations.
• Counsel, discipline and terminate Foremen and Supervisory Clerks when necessary.
• Participate in the interviewing and selection process for steady labor
• Review and approve payrolls for unionized labor.
• Order parts as needed for equipment.
• Supervise staff at the port, including roles such as: longshoremen, mechanics and checkers.
• Conduct and/or participate in safety meetings.
• Able to work weekends and holidays based on operations schedule.
• Assist with the needs of the terminal and or ship agent.
• Ensure office supplies are kept stocked.
• Address or contact the proper help to troubleshoot minor IT problems.
• Update the Vessel Calendar.
• Travel may be required to other ports in the Gulf or West Coast.

 Supervisory Responsibilities

In accordance with applicable policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring, orienting, coaching and developing employees; planning, assigning, and directing work; appraising, managing and rewarding performance; addressing complaints and resolving problems.

Direct Reports

International Longshoremen's Association (ILA) labor, foremen, and casual workers

Knowledge/ Experience

• 2-4 years working experience in maritime industry working directly with operations preferred. 
• High School diploma or equivalent 
• Bachelor’s Degree in an area of study, such as Communications or Business, preferred
• Prior experience in inventory control, freight and shipping & computer operating systems.
• Experience with maritime cargo or cruise industry preferred.
• Strong knowledge of ILA contracts & safety code.
• Union personnel supervision experience preferred.

Skills/ Abilities Pertinent to This Position

• Team-First Mindset
• Leadership
• Quality/detail orientation
• Planning & organizing
• Presentation
• Relationship management
• Verbal communication
• Staffing
• Employee development
• Process improvement
• Budgeting
• Business/ financial analysis
• Ability to interact at all levels
• Marketing
• Customer service/ satisfaction
• Independent judgement / discretion
• Problem-solving
• Flexibility/ adaptability/ multi-tasking

PHYSICAL DEMANDS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. Travels as required to meet accountabilities.

WORK ENVIRONMENT

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. Field conditions vary.