Hybrid Senior Manager - Support and Client Delivery en None

General Information Team: Garradin Portf Close date: Friday, 19 September 2025 Working pattern: Full time Contract Type: Permanent Location: Melbourne Department: 32 - 32 Garradin Description & Requirements: Bravura’s Commitment and MissionAt Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.,About The RoleBased out of our Sydney, Melbourne or Adelaide office, the Senior Manager Support and Client Delivery is responsible for ensuring effective processes and governance across all areas of Client Service.  Reporting to the General Manager - Garradin and Specialist Wealth, this role drives consistency of service within commercial boundaries, whilst achieving target revenue growth.   What You’ll DoLead a team of Consultants, Service Delivery and Support professionalsBuild a high performing culture that delivers quality service outcomes to clients Create and maintain the service strategy and drive ongoing service optimisation.  Identify and execute opportunities to improve the efficiency and quality of helpdesk and support processAct as escalation point to resolve complex issues in a timely manner and implement prevention strategies Manage contract operations and financial performance whilst ensuring services are delivered within SLA’s.  Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomesMaintain strong client relationships, improve client satisfaction and align the service strategy to clients needsManage client delivery budget and identify future revenue generating opportunitiesPreparation of statements of work for professional services engagementsMonitoring team billable utilisation and balancing supply with client demands Manage financials for all projects, budget forecasting and P&L for portfolio of clientsSupport Sales team in responding to tenders and quote activities Unleash your potentialTo be successful in this role, your background and experience will include:5+ years of experience in a similar role leading client delivery and support services teams Experience in enterprise software implementations, business management, IT, systems integration consulting, and design. Experience monitoring and analysing operational performance metrics Financial literacy with proven ability to manage costs to meet profitability targetsProven ability to effectively prioritise work whilst considering the impacts and needs of clients. Strong understanding of client support processes, tools, and metricsDemonstrated ability to manage, lead, inspire, and develop high performing teamsExcellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels  Working at BravuraOur people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.Competitive salary and employee benefits scheme2 paid volunteering days and a range of community-based initiatives to get involved inParental (including secondary) leave policyFlexible Hybrid workplace as we value work life balance Bravura Leave day – to celebrate events that are important to you.Generous reward and recognition programsA friendly, social and supportive global team that thrives on delivery & embraces diversitySo, what’s next?We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Share this job: Solicitar ahora