Hybrid Scholarships Officer en RMIT University

•  Full-time, 12 month Fixed Term position   

• Salary HEW Level 5 + 17% Superannuation and Flexible Working Arrangements 

• Based at the Melbourne CBD campus, and hybrid ways of working 

About You 

RMIT University is seeking a dedicated and detail-oriented Scholarships Officer to join the Coursework Scholarships team, which manages University, Donor and Commonwealth funded scholarships and the Commonwealth Prac Payment.  

The successful candidate will be responsible for assessing documentation, eligibility, and administrate data across various platforms, including the student management system and spreadsheets.  

Acting as the first point of contact for students and enquirers, this role facilitates smooth access to the service by managing enquiries, processing and assessing documentation, entering data, assisting at events and supporting key team processes. The officer also ensures efficient triaging and communication across platforms like CRMs, Microsoft Office suite, and the phone-based operation, contributing to the inclusive and student-centered mission of the University. 

This position requires strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively within a fast-paced team environment. The incumbent will also contribute to continuous improvement initiatives and support the delivery of scholarship-related events and processes. 

If you are committed to excellence in student service and thrive in a dynamic administrative setting, we invite you to apply. 

To be successful in this position, you’ll have: 

• Demonstrated experience in providing high-level administrative support within a student-facing or service delivery environment.  

• Strong written and verbal communication skills, with the ability to engage respectfully and empathetically with diverse student populations, internal stakeholders and enquirers. 

• Proven ability to manage competing priorities, coordinate multiple workflows, and maintain accurate records within fast-paced environments.  

• High level of computer literacy in Microsoft Excel and Microsoft Office suite, student record systems; and the ability to learn new systems quickly.  

• Demonstrated ability to rigorously follow established procedures and processes, ensuring compliance with organisational standards and contributing to consistent and high-quality service delivery.  

• Capacity to work independently and to be an effective part of a multidisciplinary team, contributing to a positive and supportive team culture. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the Portfolio  

The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University’s strategies related to RMIT’s academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.  

The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University. 

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.  

We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.  

Our objectives are to:  

Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience  

Deliver impactful, connected service, care and development opportunities at scale, and to  

Engage, empower and value each other so that together we can make a difference.  

We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.  

We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact. The Group is led by the Executive Director Students. 

To Apply  

Please submit your CV and covering letter addressing  your suitability  for this position by clicking on the ‘Apply’ link at the top of this page.  

For further information about this position, please see the Position Description hyperlinked below or contact Emily Kaye (Talent Acquisition Advisor) via email [email protected].