Hybrid Permit Processor II (May be under filled) en Salt Lake City Corporation

Position Title:

Permit Processor II (May be under filled)

Job Description:

We’re looking for a Permit Processor to join our team in a specialized role supporting the permits and plan review process.

About the Position:

Working as part of our team, you'll take on a full range of responsibilities including processing and issuing construction permits in compliance with City ordinances and state laws, and providing information to the public and partner agencies. This position requires a solid understanding of City policies and procedures, along with the ability to manage permitting workflows in our systems.

This is a specialized customer service position requiring the ability to explain and apply specific City ordinances, policies and procedures. Duties require the ability to deal efficiently and professionally with a diverse customer base.

If you're someone who enjoys working in a fast-paced environment, thrives on problem-solving, and can communicate clearly and professionally, we invite you to apply and make a meaningful impact in our community.

This position may be filled as a level I or II depending on the selected candidates' credentials.

Position Salary Range:

Permit Processor I – Grade 218

Entry: $18.75/hr.

Year 2: $20.08/hr.

Year 4: $22.79/hr.

Year 6: $24.12/hr.

Year 8: $28.20/hr.

Permit Processor II – Grade 221

Entry: $21.40/hr.

Year 2: $22.92/hr.

Year 4: $25.99/hr.

Year 6: $27.51/hr.

Year 8: $32.18/hr.

This position is eligible for full city benefits, including: 

• Health Insurance (95% of premium paid by city) 

• Dental, Vision and Life Insurance 

• Paid vacation and personal leave 

• Six to twelve weeks of paid parental leave from day 1 of employment 

• Retirement contributions toward a pension plan and/or 401(k) 

• A robust Employee Assistance Plan (EAP) 

• Up to $4,000 tuition reimbursement annually 

• Discounted supplemental benefits like pet insurance and legal services 

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/.

IMPORTANT: Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice.

Key Responsibilities:

• Responds verbally or in writing to telephone, electronic and in-person plan review and process inquiries. Explains City, state and professional codes requirements, as well as City and departmental policies and procedure. Calculates applicable regulatory fees based on an established fee schedule. Routes calls to appropriate staff, as necessary.

• Receives, processes, and issues construction permits in compliance with city ordinances and state law. Verifies that a permit is ready for issuance (all reviews are complete and issued with sub-permits).

• Utilizes a personal computer and related software to prepare letters, memos, reports, and to aid in the design, development and modification of section application forms; also to write e-mails perform research, and enter data into spreadsheets.

• Researches the following types of information: daily records, accounts, and receipts, State of Utah licensing registration, registered property owner information, and violations with other departments.

• Prepares invoices for payment through cashier, documents for scanning, and forms for inter-departmental processing.

• Coordinates customer routing, restocking supplies, and general communication between staff and internal/external agencies.

• Performs other duties as assigned. 

Minimum Qualifications:

Permit Processor I

• High school diploma or equivalent plus two years general office or customer service experience in a high public contact environment. Experience and training must include records management, research, and the use of computers for data entry and retrieval, word processing and spreadsheet function as well as experience in current office procedures, proper correspondence formats, letters and memoranda composition.

• Must be well organized, meticulous and able to prioritize tasks.  Ability to process and handle records utilizing both manual and automated filing systems. 

• Ability to conduct research, apply basic mathematical skills and effectively use a personal computer and related software.

• Ability to work as a team member and relate well with co-workers, supervisors, other employees and the general public.

Permit Processor II

• High school or equivalent diploma plus four years general office or customer service experience in a high public contact environment. Experience and training must include records management, research, and the use of computers for data entry and retrieval, word processing and spreadsheet function as well as experience in current office procedures, proper correspondence formats, letters and memoranda composition.

• Demonstrated ability to exemplify subject expertise, develop and improve processes and provide related guidance to staff.

• Must be well organized, meticulous and able to prioritize tasks.  Ability to process and handle records utilizing both manual and automated filing systems. 

• Ability to conduct research, apply basic mathematical skills and effectively use a personal computer and related software.

• Ability to work as a team member and relate well with co-workers, supervisors, other employees and the general public.

Working Conditions:

• Light physical effort and usually comfortable working positions.  Frequent standing and walking to counter. 

• Considerable exposure to stress as a result of human behavior, frequent deadlines, and job demands. 

• Frequent, prolonged exposure to computer monitor display screens. 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law.  Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment. 

Position Type:

Full-time

Department:

Community and Neighborhoods

Full Time/Part Time:

Full time

Scheduled Hours:

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