Hybrid Manager - Customer Strategy & Innovation (Hybrid) en United Airlines

%3Cp%3EAt United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.%3Cbr%3E%3Cbr%3E%3Cstrong%3EJob overview and responsibilities%3C/strong%3E%3Cbr%3E%3Cbr%3EThe Manager will partner with operating and technology groups across the customer strategy and innovation organization to problem solve customer and employee problems, enable our growth strategy, %26amp; prioritize innovation opportunities within the gates experience. Lead a portfolio of initiatives in digital technology and process improvement through user research, proof of concept, business case justification and full-scale project implementation. Establish relationships with team members to build consensus, determine success metrics, define requirements, and successfully execute projects and enhancements. Ideate, prioritize, manage and execute a portfolio of complex cross-division projects from problem statement to idea and analysis stage, through development, testing, and roll-out. %3Cstrong%3EThis is a Chicago-based, hybrid position that requires two days in office per week and up to 30% travel.%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3EDevelop a deep understanding of customer and employee personas, workflow, pain points and processes to garner subject matter expertise%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3EDetermine and prioritize solutions to achieve success metrics and drive innovation%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3EWrite detailed requirements and user stories for development teams to effectively and efficiently build solutions%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3ECollaboratively build relationships to drive partnerships that influence and improve solutions and outcomes%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3ECommunicate effectively with partners throughout project process%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3EPartner with organizational change management and training teams to drive adoption with new processes and technology%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3EUpdate leadership and key stakeholders on initiatives - preparing and delivering presentations on a regular basis%3C/li%3E%3C/ul%3E
%3Cp%3E%3Cstrong%3EWhat’s needed to succeed (Minimum Qualifications):%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EBachelor%27s degree%3C/li%3E%3Cli%3E4+ years of relevant work experience required%3C/li%3E%3Cli%3ETravel up to 30% throughout the year%26nbsp;%3C/li%3E%3Cli%3EHighly skilled in Microsoft Office - particularly PowerPoint and Excel%3C/li%3E%3Cli%3EAbility to use data and insights to drive understanding and decision making%26nbsp;%3C/li%3E%3Cli%3EFamiliarity working with technology development teams%3C/li%3E%3Cli%3EStrategic planning and decision making%3C/li%3E%3Cli%3EAbility to work with cross functional groups%3C/li%3E%3Cli%3EStrong relationship building skills%3C/li%3E%3Cli%3EProblem resolution and communication skills%3C/li%3E%3Cli%3EAbility to motivate, drive vision, and provide leadership required%3C/li%3E%3Cli%3EThe ability to lead stakeholders through complex planning and implementation of initiatives%3C/li%3E%3Cli%3EMust be legally authorized to work in the United States for any employer without sponsorship%3C/li%3E%3Cli%3ESuccessful completion of interview required to meet job qualification%3C/li%3E%3Cli%3EReliable, punctual attendance is an essential function of the position%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EWhat will help you propel from the pack (Preferred Qualifications):%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EMaster%27s degree%3C/li%3E%3Cli%3ELean Six Sigma Green Belt%3C/li%3E%3Cli%3EProject management experience preferred%3C/li%3E%3Cli%3EKnowledge of other internal business groups preferred%3C/li%3E%3Cli%3EExperience with SQL and/or data visualization tools like Tableau%26nbsp;%3C/li%3E%3C/ul%3E Solicitar ahora