Hybrid Service Manager (Residential Technologies) en TheCoTeam, LLC
TheCoTeam, LLC · Shelton, Estados Unidos De América · Hybrid
- Senior
- Oficina en Shelton
Are you an experienced Service Manager looking to bring your talents to a solid, growing, and elite A/V company? Advanced Home Audio is an innovative home technology integrator, investing in our employees and building lasting relationships. Come help us as we drive growth in our market. If you’re ready to push to be the best and work with the best, join us!
Advanced Home Audio specializes in A/V, lighting, shading, automation, and networks.
Your Location:
Advanced Home Audio specializes in A/V, lighting, shading, automation, and networks.
Your Location:
- Our Office: 120 Long Hill Cross Road, Shelton, CT 06484
- Our projects are located in the surrounding area
Your Schedule:
- Full Time (40hrs/Wk)
- Mon-Fri from 8am-5pm
Advanced Home Audio’s Core Values
- To deliver world-class design, installation, and service of easy-to-use, in-home electronic systems that deliver the high-level, luxury experience our elite clients have grown to expect and value from company.
What the Job Looks Like:
- Service Requests: Manage Inbound Phone, Text, Email
- Ticketing Platform: Triage, Assign, Escalate, Close
- Service Technicians: Training, Scheduling, Management
- Advocate highest level of service for our clients
- Service Plans: Monitor & Maintain SLA's
Skills, Knowledge and Expertise
- +3yrs Managing a service department
- Knowledge of ticketing platforms and SLA's
- Previous management of a team is required
- Preferred: Strong technical knowledge of A/V systems including lighting, shading, automation, and networks
Benefits
- $100k-$125k/yr - Yup!
- 401k w/ 3% Match
- Medical - 50% covered!
- 7 paid holidays
- PTO - 2 weeks
- Company vehicle, cell phone, laptop, & profit sharing
