Hybrid Practice Manager en None

Practice Manager 

Job type: Full Time

Location: On-site in Eastpointe, MI

We’re looking for a motivated and skilled Practice Manager to lead the day-to-day operations of our primary care clinic. As a key leader, you’ll ensure streamlined workflows, outstanding patient care, and the highest levels of staff performance. You’ll play a critical role in creating a positive, efficient, and welcoming environment for both patients and team members. 

What You’ll Do: 

Staff Leadership & Development 

• Interview, train, and retain top clinical and administrative talent.
• Conduct performance reviews, identify growth opportunities, and implement development plans.
• Foster a culture of collaboration, continuous improvement, and excellence.

Operational Excellence 

• Oversee daily clinic operations, ensuring efficient workflows and timely patient care.
• Manage staff schedules and clinic attendance to ensure optimal coverage.
• Ensure compliance with healthcare regulations, standards, and policies.

Exceptional Patient Experience 

• Address patient concerns with respect, urgency, and a focus on delivering an excellent experience.
• Advocate for patients to ensure their journey meets the highest standards of care.

Facility & Resource Management 

• Maintain inventory levels and ensure medical equipment is functioning properly.
• Ensure the clinic environment is clean, safe, and conducive to quality care.

Financial Oversight 

• Analyze operational performance and identify areas for improvement.
• Manage clinic financial operations, including intake, banking, and cost control.
• Drive accountability for achieving financial and operational goals.

Growth & Business Development 

• Support clinic growth initiatives through capacity planning and schedule optimization.
• Build strong relationships with vendors and external partners to enhance operations.

Compliance & Safety 

• Uphold adherence to all healthcare laws, regulations, and safety protocols.
• Implement strategies to maintain a safe and effective environment for staff and patients.

What You Bring to the Role: 

Required Qualifications: 

• 2+ year of a direct healthcare operational management experience.
• Experience in primary care or outpatient clinic management.
• Proven ability to lead and inspire high-performing teams.
• Strong skills in conflict resolution, strategic planning, and problem-solving.
• Adaptable and flexible, with the ability to pivot strategies as needed.
• Exceptional communication skills, both written and verbal.
• Proficiency in EHR systems and tools such as Microsoft Suite.
• Dedication to high-quality patient care and a focus on improving health outcomes.

Preferred Qualifications: 

• Bachelor’s degree in healthcare administration, business management, or a related field.
• Familiarity with EHR systems like Athena.
• Knowledge of the Metro Detroit healthcare landscape is a plus.

 
Why Join EPIC Health? 

What We Offer 

• Competitive Salary: Reflecting your skills and leadership.
• Comprehensive Benefits

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