Hybrid IT Specialist en Steri-Pharma

IT Support Specialist, 1st Shift, Pharma 

Join Our Talent Community 

Our growth is real and we’re looking for the best of the best who are committed to making a difference. We want people who are enthusiastic, rigorous, collaborative, and confident in teams. Above all, we want people who share our fundamental core values - quality, reliability, meeting customer needs, integrity, respect for each other, and collaboration. Our employees enjoy a wide array of benefits designed to provide safety and security for themselves and their families. We are proud of the benefit programs we provide, including: 

• 1st Shift, schedule flexibility required
• Exceptional healthcare insurance
• 100% match of first 4% 401k plan and immediate vesting
• Incredible time-off plan (because family is important), up to 5 weeks to start (vacay +sick + holiday)
• Many fun events throughout the year! 

How this position makes a difference: 

This position performs level 1 & 2 support on-site to users and assists with administering, maintaining, installing, and upgrading workstations, servers, applications, and network infrastructure in a timely and accurate manner while delivering exceptional customer service. 

Your responsibilities:

• Provides level 1 & 2 support on-site to end-users and ensure the delivery of exceptional customer service.
• Maintains current knowledge of relevant network, hardware, software applications, and best practices.
• Works constructively and cooperatively with users in the installation / maintenance of hardware and software, new systems, training, or upgrades, as assigned or as required.
• Interfaces with vendors to ensure appropriate resolution during system outages or periods of reduced performance.
• Performs a wide variety of information security duties including administration, identification/eradication of threats and overall protection of data.
• Assist with the administration, maintenance, installation, and upgrade of server / network / disaster recovery infrastructure.
• Assist with the validation, installation, and maintenance of cGMP systems and infrastructure.
• Participates in the development and implementation of system related procedures and standards.
• Evaluates hardware and software systems and solutions.
• Provides off-hours support coverage as needed; available to respond and address reported issues when required. Provide coverage for other IT personnel when required.
• Performs housekeeping tasks, maintaining a clean work environment including IT storage areas including complying with all environment and safety procedures.
• Assists with special projects as required or requested.
• Promotes a safe and harmonious work environment.
• Maintains compliance with SOPs, GMPs, and all company policies.
• Other duties as assigned or required.

You bring these qualities: 

Required:

• A high school degree or GED.
• At least 1-3 years’ experience in an IT environment providing exceptional end-user support.
• Experience in supporting a Microsoft environment including Windows 7 to 10, Microsoft Office, basic networking knowledge, Active Directory, and application support.
• Skill to use time management techniques in personal daily tasks and that of others.
• Ability to apply critical thinking.
• Advanced interpersonal and communication skills.
• Ability to maintain confidentiality of all internal and external information and processes.
• Ability to follow personal hygiene standards/procedures according to SOP.
• Ability to wear protective attire as required and don gowning materials in correct order per SOP.
• Ability to follow all appropriate SOPs and safety procedures per company guidelines.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to be flexible in work hours.
• Ability to provide motivational support.
• Ability to maintain a professional, positive attitude at all times.
• Ability to trust, develop, maintain, and strengthen partnerships with others inside the organization who can provide information, assistance, and support.
• Ability to lead by example.
• Ability to communicate with coworkers, management team members, and other individuals in a courteous and professional manner.
• Ability to work in a fast-paced environment. Ability to pay close attention to detail and coordinate various activities simultaneously.
• Ability to complete assigned tasks.

Recommended: 

• Experience working in a cGMP environment, preferably in a laboratory / pharma environment.
• Experience with Windows Server 2012 to 2019, Exchange, Office 365, Hyper-V Virtualization administration and maintenance.
• Experience with disaster recovery.
• Experience with Manage Engine, Sophos, and Acronis solutions.
• Experience with general networking concepts such as VLAN’s, switch administration and maintenance.
• IT certifications such as CompTIA A+.
• Associates degree in an IT related field.

About Us: https://www.steri-pharma.com

Notice of Employee Rights, Protections, and Obligations under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

EEOC 'Know Your Rights' Poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

Employee Rights Under the Polygraph Protection Act: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf