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Hybrid Team Lead CRM (Maternity Cover) en Emma-sleep

Emma-sleep · Lisbon, · Hybrid

Microsoft Excel

CRM

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Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. 
  
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!


What you'll do:
  • Define and execute the CRM strategy to drive engagement, retention, and loyalty.
  • Manage the CRM roadmap, ensuring alignment with marketing campaigns, product launches, and business objectives.
  • Plan, execute, and optimize multi-channel campaigns (email, push, SMS, app, etc.).
  • Lead personalization and segmentation efforts to deliver targeted and relevant communications.
  • Leverage data insights to improve CRM performance and inform broader marketing strategies.
  • Oversee CRM platforms, ensuring best practices in campaign execution and automation.
  • Drive innovation by exploring new tools, technologies, and approaches.
  • Lead, inspire, and mentor a high-performing CRM team, fostering expertise, collaboration, and excellence.
  • Set clear goals, accountability measures, and growth opportunities for team members.
  • Establish processes and best practices, ensuring consistent implementation across the company and all markets.


    • Who you are:
  • A strong leader with a proven ability to manage teams, foster collaboration, and drive high-performance cultures. 
  • Someone with a good understanding of CRM tools and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, HubSpot, or similar). 
  • Analytical, with the ability to translate data into actionable strategies. 
  • A results-oriented professional who thrives in fast-paced, dynamic environments while maintaining a strategic perspective. 


    • What we offer:
  • 1 Year Contract
  • Pet-friendly environment, where you can bring your furry desk buddy.
  • Discounts on our top-notch products. 
  • Health insurance including dentist.
  • 24 days holidays
  • The opportunity to collaborate with multinational teams.
  • Exciting events that aren't just team-building exercises but opportunities to create epic memories.
  • All the tools you need to grow and ownership from the beginning. 


    • Become an Emmie

    Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

    We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

    Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
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