Hybrid WFS SSVF Rural Case Manager - Spokane, WA - Full-time/Hourly en Goodwill Industries of the Inland Northwest

Closes: 9/21/25 - Spokane, WA - Full-time/Hourly

Wage: $26 p/h 

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Will work with referred veterans & their families to assess housing resources, needs, & barriers & make an appropriate housing plan cooperatively with the veteran. Provide case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security to eligible participants through direct & indirect service provision in Goodwill & partner agencies. Must pass background & driver record check.

Education &/or Experience:
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

• Screen Veterans for eligibility into the Support Services for Veterans' Families (SSVF) program.
• Take referrals from community providers & community residents.
• Establish & document participant eligibility for the program. Determine the participant's household needs & priorities. Gather & record information in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability. Provide alternate resources & diversion assistance to those veterans not eligible.
• Ensure that participants receive the assistance needed to promote housing stability until they exit the program & that participants obtain needed supportive services.
• Coordinate activities & work collaboratively with contracted community agencies proving services under the SSVF program to ensure that Individual Housing Plans are achieved.
• Use informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
• Conduct other services & activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of Goodwill Program Manager.
• Assist with the development & implementation of programs & services.
• Assist with screening of referrals for appropriate program & service options
• Follow up on participant progress, providing encouragement as needed.
• Ensure all paperwork & related activities are current, accurate, & in compliance (Includes case notes, & other documentation required by the program or Goodwill management).
• Enter required data into Participant Case Management database in a timely & accurate manner.
• Stay informed of state & federal laws affecting the organization & the people it serves.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person Centered Planning. Revise as necessary.
• Inform business, labor, & the general public about Goodwill services & available potential employees.
• Develop knowledge of local housing resources, housing eligibility criteria & housing types.
• Locate landlords willing to lease to clients with housing barriers i.e. criminal convictions, poor credit, or previous eviction history.
• Need to network with other community agencies to determine rental & deposit assistance that might be beneficial to program participants.
• Inform Program Manager of any unusual events that occur, & document appropriately for incident.
• Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals.
• Advocate for the veteran with community resources, provide community referrals & mediation (housing/crisis intervention).
• Maintain flexibility to work evenings or weekends shifts.
• Demonstrate knowledge of community & the community resources.
• Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.
• Other duties as assigned.