Hybrid Performance and Business Intelligence Analyst (Analyst III - CPPW) en City of Portland, Oregon

About the Department

Job Appointment: Full-Time
Work Schedule: Monday–Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: 2929 N KERBY AVE, PORTLAND, OR 97227
Benefits: For an overview of the benefits for this position, you can visit our benefits tab.
Union Representation: This classification was recently recognized as represented by the City of Portland Professional Workers (CPPW) labor union. Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement.. View the agreement at https://www.portlandoregon.gov/bhr/27840

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and a cover letter.

The Performance and Business Intelligence Analyst serves as a lead analyst in PBOT’s Data Analytics and Performance Division. This role leads complex, cross-functional initiatives focused on improving how PBOT collects, manages, and uses data to inform decisions and optimize operations. PBOT’s current data systems, performance metrics, and business processes require significant modernization—this position will take a leading role in designing and implementing those improvements. The Analyst III works closely with PBOT leadership, IT staff, and external partners to drive data governance, strategic reporting, and enterprise-level performance improvement. The role also provides mentorship to other analysts and shapes the bureau’s evolving data culture.

About the division/bureau:

The Data Analytics and Performance Division is housed within the Finance and Administration Group of the Portland Bureau of Transportation (PBOT). The Division empowers PBOT to make data-informed decisions through services such as strategic planning, performance measurement, business intelligence, and process improvement. Our mission is to help PBOT maximize the value of its resources through trusted data, aligned strategy, and continuous improvement. The Division works closely with staff across PBOT to modernize systems, develop meaningful metrics, and improve the effectiveness and outcomes of transportation services in Portland.

What you’ll get to do:
 

• Drive bureau-wide efforts to modernize critical data systems (e.g., Power BI, Maximo)
• Collaborate with IT and cross-divisional teams to integrate systems and improve data accessibility and interoperability
• Design and implement performance measurement frameworks that align with City and bureau goals
• Lead enterprise-level process improvement initiatives that enhance efficiency and service delivery
• Conduct complex forecasting, modeling, and root-cause analysis to support executive decision-making
• Mentor Analyst I and II staff and provide technical oversight on analytical projects
• Develop bureau-wide frameworks and metrics for measuring and improving performance
• Translate complex analytics into actionable insights that shape policy and resource allocation

An Ideal Candidate: 

The ideal candidate has led large, cross-functional initiatives to improve public sector performance and understands the challenges of modernizing legacy systems. They bring experience in business intelligence, process improvement, and strategic planning, along with technical fluency in tools like Power BI, SQL, or Python. They are systems thinkers who thrive in complexity and are passionate about using data to create more effective public services.

Who you are:

• System Rebuilder: You’re energized by the opportunity to improve business systems and processes.
• Strategic Analyst: You apply advanced modeling, forecasting, and evaluation techniques to guide long-term planning and investment.
• Change Leader: You influence culture, promote innovation, and drive organizational change with minimal supervision.
• Persuasive Communicator: You turn complex data into compelling narratives for a wide range of audiences.
• Collaborative Partner: You build strong relationships with IT professionals, analysts, and operational leaders.
• Mentor and Guide: You coach others and promote a culture of learning and excellence on your team.

Although Not Required, you may possess:

• A degree in public administration, business analytics, data science, or a related field
• Certification in Lean/Six Sigma, change management, or process improvement methodologies
• Experience integrating data across legacy systems and platforms (e.g., Maximo, Power BI)

Questions?:
Terrol Johnson
Senior Recruiter
[email protected]

Position Duties

The following minimum qualifications are required for this position. Please ensure your application materials clearly describe how you meet these qualifications:

1. Knowledge of performance measurement systems, data management practices, and principles of public administration and process improvement.
2. Experience with developing dashboards, data integration solutions, and reporting tools using Power BI, SQL, or similar platforms, in coordination with IT or other technical teams.
3. Experience supporting cross-divisional analytics or process improvement projects, including coordinating with multiple stakeholders and applying quantitative and qualitative analysis methods.
4. Ability to clearly present technical and operational analysis in ways that are understandable to executive leadership and non-technical audiences.
5. Ability to provide mentorship and technical guidance to other analysts, fostering skill development and effective teamwork.

Minimum Qualifications

STEP 1: Apply online between August 18, 2025, and September 1, 2025

• Cover letter.
  • Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page to ensure you are able to provide detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Resume
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)
• Optional Application Materials:
• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.
• Application Tips:
• Your cover letter can exceed one page but no more than three, to ensure you can provide detailed information for every qualification. A subject matter expert will evaluate your details to confirm that you meet the minimum requirements.
• Your résumé should support the details described in your cover letter.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.  It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• E-mailed and/or faxed applications will not be accepted.
• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process. 

BOLI: Equal Pay for Workers: State of Oregon
Every worker must get equal pay for equal work regardless of gender, race, age, or other protected characteristics.

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, is weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation results. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

• The hiring bureau will review and select candidates to interview.
• Please note that the selection process may take up to 90 days from the notification of being placed on the eligible list.

• A start date will be determined after all conditions of employment have been met.

Other Qualifications

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations 

Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month.  If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.

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