- Junior
- Oficina en Charlotte
Title
Field Analyst/IT Support - Charlotte
Description
- Provide service and customer support during day at client's multiple sites throughout Charlotte area
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Responsibilities
- Provide exceptional Customer Service
- Install / service computers and related equipment
- Be familiar with Microsoft Windows
- Provide excellent time management and reporting skills
- Manage triage, troubleshooting, and resolution to client scope
- Occasionally lift up to 55 pounds
- Document efforts, issues, and resolutions, close cases/tickets daily
- Maintain knowledge of desktop, laptop, printer, server, and networking equipment
Position Requirements
- 2-3 years of IT support work experience
- Ability to work independently and as part of team
- Dedicated territory and as a full-time position, there will be times requested to drive outside of territory to support larger projects in the state or cover a peer while they are unavailable.
- Available for after-hours support on weekdays and weekend as needed (adapt to changing work schedules)
- MUST have clean driving record
- MUST currently live in Charlotte
Education
- MUST possess a current CompTIA A+ certification
Work Conditions
- 40-hour week and availability during standard office hours
- Expect occasional after-hours support for client for after business hours and weekend projects.
- Charlotte, NC (Remote), etc.
- 100% travel expected
- Mileage reimbursement
- Standing 90%
- Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components
- Ability to lift up to 50lbs
