Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Job Summary:
We are seeking a skilled and customer-focused Services Software Engineer to lead post-delivery troubleshooting, integration, and support efforts for our deployed systems. This role exists to ensure our core development team can focus on building new products, while you own the technical success of systems already in the field. You will work closely with customers, field service teams, and internal engineering to diagnose issues, implement fixes, and integrate upgrades. Your work will directly enhance system performance, reliability, and customer satisfaction, making you a critical bridge between deployed products and ongoing innovation.
This role will require Domestic and International Travel.
Responsibilities
Post-Sales Technical Support & Troubleshooting
Serve as the primary technical contact for deployed systems after delivery.
Diagnose, debug, and resolve hardware and software issues in real-time.
Provide expert-level support during operational events, tests, and maintenance periods.
Document root causes and solutions to build a comprehensive knowledge base.
Systems Integration & Upgrades
Lead integration of new software features, hardware components, or customer-specific payloads into existing platforms.
Collaborate with cross-functional engineering teams to ensure smooth and reliable system upgrades.
Implement changes in the field, ensuring minimal disruption to operations.
Customer Interaction & Field Support
Travel to customer sites for on-site troubleshooting, demonstrations, and technical validation.
Act as a technical liaison, translating customer feedback into actionable improvements for the development team.
Train customer and internal teams on system operation, troubleshooting, and maintenance best practices.
Continuous Improvement
Provide feedback to Product and Engineering teams on recurring issues, field performance trends, and enhancement opportunities.
Support product lifecycle management by identifying serviceability and maintainability improvements.
Maintain documentation and contribute to service playbooks, integration guides, and training materials.
Qualifications
Bachelor’s degree in Computer Science, Robotics, Electrical/Mechanical Engineering, Mechatronics, or a related technical field (or equivalent work experience).
Minimum 2 years of experience in software development, systems integration, or technical field service.
Proficiency in Linux environments with strong command-line skills.
Hands-on experience with C++ and/or Python for system integration and troubleshooting.
Strong problem-solving skills and ability to work in fast-paced, dynamic environments.
Excellent communication skills, with the ability to clearly explain technical concepts to non-technical audiences.
Flexibility and willingness to travel domestically and internationally (up to 50%).
U.S. Person status as defined in export-control regulations.
Preferred
Experience with ROS, Docker, or similar development tools.
Background in autonomous systems, robotics, or unmanned maritime/aerospace vehicles.
Familiarity with networking, embedded systems, and real-time software environments.
Experience with customer-facing roles, particularly in service and technical support.
Understanding of secure coding practices or DoD software compliance standards.
Physical Demands
Ability to certify as “fit for work” by demonstrating ability to swim and tread water
Frequently and repetitively, lift, push and carry up to 75 lbs.
Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods
Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues
Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
The ability to carry 20 lbs. up and down stairs
Benefits
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 99% of the premium for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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