Hybrid Director of HR Operations en Catholic Charities

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Director of Human Resources Operations

Elliot Park Frey Center

The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.

As the need for our services grows and becomes increasingly complex, Catholic Charities is working to adapt and respond. We respond in three ways – preventing poverty, meeting basic needs in times of crisis, and creating pathways out of poverty.

WAGE RANGE:  $110,000 - $120,000, annually 

POSITION SUMMARY

The Director of HR Operations is responsible for building and optimizing the infrastructure that powers the people function of the organization. This role focuses on execution—streamlining processes, deploying systems, ensuring compliance, and enabling scalable HR operations that serve employees and leaders effectively with a focus of driving efficiency across the entire employee lifecycle, from onboarding through offboarding, while ensuring the organization has the tools, analytics, and workflows needed to make informed workforce decisions.

Reporting to the Sr. Director of HR, the Director of HR Operations serves as both architect and steward: architecting solutions that simplify complex workflows, and stewarding the data, systems, and compliance practices that protect the organization. The role requires a balance of strategic foresight and hands-on execution, with an ability to identify opportunities for automation, strengthen compliance controls, and deliver workforce insights that guide leadership decisions. Above all, the Director of HR Operations ensures that employees and managers experience HR as a reliable, transparent, and empowering function.

KEY RESPONSIBILITIES

HR Operations Strategy & Process Optimization (35%)

· Design, refine, and manage HR processes across the full employee lifecycle—including onboarding, job changes, promotions, and exits—to ensure accuracy, efficiency, and consistency.

· Partner with leaders to understand business needs and translate them into practical, scalable workflows.

· Lead continuous improvement initiatives that reduce manual effort, increase automation, and enhance the employee experience.

· Maintain a comprehensive set of process documentation and operating procedures to drive organizational clarity and sustainability.

Systems & HRIS Management (25%)

· Serve as the primary owner of HR systems, including HRIS, payroll, and related platforms, ensuring data integrity, seamless integration, and full utilization of system capabilities.

· Partner cross-functionally with Finance/Accounting, IT, and other departments to optimize workflows and align systems across the agency.

· Monitor industry best practices and emerging HR technologies to identify opportunities for innovation and scalability.

· Provide training, resources, and guidance to managers and employees to promote confidence and efficiency in system use.

Compliance & Risk Management (20%)

· Ensure the organization remains compliant with all applicable federal, state, and local employment laws, as well as internal governance policies.

· Oversee recordkeeping, reporting, and data retention practices, ensuring audit readiness at all times.

· Proactively identify compliance risks and implement preventative measures, serving as a trusted advisor to leadership on regulatory matters.

· Act as liaison with external auditors, benefits providers, and regulatory bodies during audits or inquiries.

People Analytics & Reporting (15%)

· In collaboration with the Data & Research team, build and maintain dashboards, scorecards, and reports that provide visibility into workforce metrics such as headcount, turnover, retention, and engagement.

· Deliver actionable insights that inform leadership decisions and support workforce planning.

· Develop predictive analytics and trend analyses to help the organization anticipate challenges and opportunities.

· Translate complex data into clear, compelling narratives for executives and managers.

Employee & Manager Support (5%)

· Provide operational guidance and support to managers and employees, resolving escalated issues with clarity and consistency.

· Design and deliver training sessions, job aids, and resources to build confidence in HR processes and tools.

· Champion a service-oriented approach that ensures employees experience HR as responsive, accessible, and solution-focused.

QUALIFICATIONS

Required Qualifications

· Bachelor’s degree in HR, Business Administration, or related field (Master’s degree preferred)

· 12+ years of progressive HR operations experience, including 7+ years in senior leadership

· Proven expertise managing HRIS, payroll, ATS, or performance systems

· Deep understanding of labor laws and regulatory compliance across jurisdictions

· Strong analytical skills and experience delivering HR dashboards and reports

· Experience designing and implementing HR policies and operational workflows

· Familiarity with budgeting, strategic HR planning, or cross-functional partnership

· Exceptional leadership, collaboration, and communication abilities

Physical Requirements

· Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.