Hybrid Information Specialist - Watershed Stewardship Center en Cleveland Metroparks

The Information Specialist supports the operations of the Watershed Stewardship Center by scheduling programs, assisting with administrative tasks, completing reports, and providing customer service to visitors and partner organizations. This position works closely with the Nature Center Manager to ensure the smooth functioning of the facility and its programs.

The ideal candidate for the Information Specialist position is a highly organized and detail-oriented professional with a passion for public service and environmental education. They excel at multitasking in a dynamic setting, possess strong communication and customer service skills, and demonstrate proficiency in administrative coordination and software tools. With a collaborative mindset and the ability to work independently, they take initiative, maintain accuracy in their work, and contribute to a welcoming nature center environment.

Key Responsibilities:

• Coordinates scheduling of educational programs, staff, volunteers, and facility spaces using calendar software.
• Assists with daily operations including opening/closing the building, maintaining cleanliness, and restocking supplies.
• Manages purchasing and bookkeeping tasks, including budget tracking, invoice processing, and revenue reporting.
• Tracks attendance for programs, rentals, and walk-in visitors using web-based software.
• Provides customer service at the front desk, answering phones, responding to inquiries, and assisting visitors.
• Supports program publication by editing content, updating the website, and managing promotional materials.
• Maintains records and reports in compliance with park district policies.
• Participates in required meetings and training sessions, including CPR certification, financial protocol training, and other relevant professional development activities.