Hybrid Customer Care Representative en Johnny Janosik Inc

Description

The job of the Customer Care Representative is to provide a superior experience to every customer that contacts the business through the Customer Care Department. The CCR will answer the inbound phone lines with courtesy and kindness. He or she will handle the concerns of the customer in a timely manner; this includes keeping the customer informed on any outstanding issues. The CCR is a key member who strives to maintain and strengthen relations with our customer base.

Essential Functions:

The essential functions include, but are not limited to the following:

• Answer inbound phone calls from internal and external customers.
• Make outbound calls to internal and external customers for follow up and scheduling purposes.
• Maintain timely email correspondence with vendors and customers.
• Communicate professionally with third party service and delivery vendor(s).
• Investigate customer's problems and find solutions.
• Ensure that each customer has an informative and positive experience by using good customer service skills, and knowledge of company products and services.
• Schedule service appointments and/or deliveries.
• Monitor reports for available inventory that can be scheduled for delivery.
• Work with all internal departments & furniture manufactures as required to service our customers.
• Process exchanges, reselects, & returns.
• Communicate effectively in reading, writing, and speaking in the English language with all levels of employees and clients.
• Must be able to sit for long periods of time.
• Perform other job related duties as assigned.

Requirements

Minimum Requirements (Knowledge, Skills and Abilities):
High School Diploma or equivalent is required.

• Proficient in the use of Microsoft Office, including Word, Excel and Outlook.
• Excellent communication and organizational skills.
• Initiative to meet assigned goals, missions and objectives.
• Strong interpersonal skills to effectively communicate and build rapport.

Light Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work.

Definitions:

Occasionally: activity or condition exists up to 1/3 of the time

Frequently: activity or condition exists from 1/3 to 2/3 of the time

Constantly: activity or condition exists 2/3 or more of the time

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.