- Junior
- Oficina en Syracuse
Problem Solving
-Independently manage implementations using best practices around system setup and adoption
-Manage customer issues from discovery through resolution, demonstrating the ability to triage issues and manage customer expectations
-Ensure all incoming customer requests and concerns are resolved in an urgent, professional, and personable manner
Communication
-Adept at solving complicated technical problems while conversing with customers who have a wide range of skill set
-Excellent organizational, interpersonal, and communication (written and verbal) skills
-Train and educate dealer staff to maximize utilization and provide direction for success
-Utilize Gainsight and Salesforce to document and track customer inquiries and interactions
-Work cross-functionally to deliver customer delight
Other
-Maintains confidentiality of work-related issues, records, and company information.
-Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.
-Exceptional time management skills with the ability to handle multiple projects simultaneously
-Ability to successfully work independently and as a productive member of a team
-Perform other related duties such as participating in various projects, pilot groups, or initiatives
-Have great attention to detail
-Ability to command an audience
-Ability to work in a fast-paced ever-changing environment while solving problems quickly and creatively
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