Hybrid Facilities Coordinator en HopeSource

Facilities Coordinator

Job Title:                Facilities Coordinator

Team:                      Property

Reports To:            Asset Manager

Hours:                    40 hours per week

Compensation:     Starting pay $25/hr

Benefits:                100% paid medical and dental insurance, AD&D, short- and long-term disability insurance, holidays, and paid leave

FLSA Status:         Non-Exempt 

Position Type:       Full time

Work Location:     Ellensburg

                              Requires weekly travel to Moses Lake and Wenatchee (vehicle provided) 

 At HopeSource, we have spent the last 50 years equipping, encouraging, and empowering our community and will continue to do so for 50 years to come. We believe with the right support everyone can thrive. HopeSource seeks to utilize a Whole Person Care approach to promote individual wellness by observing, discussing, and addressing all dimensions of a client’s life by lowering barriers to resources that equip individuals with what they need to achieve their goals.

The Shelter Facilities Coordinator ensures shelter facilities are well maintained and that shelter residents adhere to agreed upon rules and regulations. 

Responsibilities:

• Facilitate client move-ins into shelter facilities, following documented unit move in process, in-person 
• Facilitate unit turns between clients including but not limited to resetting door codes, submitting maintenance requests, restocking unit inventory and ensuring unit has been thoroughly cleaned
• Conduct weekly unit checks on all units for rule adherence regarding cleanliness, hoarding, too settled, banned substances 
• Issues violations as needed and in a timely manner based on unit check findings and Care Navigator consultations
• Communicate violations to Care Navigation team to provide coaching in these areas
• Conduct unit exits upon client completion or termination from the program
• Maintain inventory/supplies management
• Conduct meth testing on units at turns and as needed based on unit checks
• Manage facilities support budget line 
• Enter PO's related to client services such as cleaning and supplies
• Submit maintenance requests as needed to maintain facility
• Update shelter availability spreadsheet by 3 pm daily 
• Maintain self-managed property rentals by advertising and filling vacancies on a timely basis, obtaining referrals from current tenants, showing units, screening applicants, reviewing income qualifications, certifying households to confirm WA state guidelines met
• Conduct site visits and meetings with satellite property sites on a weekly basis
• Assist in the negotiation of lease contracts, enforce rental agreements, post notices, resolve tenant issues, disputes and eviction processes
• Manage expenses to budget, initiate corrective measures and prepare reports by collecting, analyzing and summarizing data
• Update Property Management software with vacancies, availability and maintenance on a weekly basis
• Communicate vacancies with Housing Department
• Ensure occupant safety with up-to-date exit emergency maps and communication including adequate disability access, checking electronic security systems, and reviewing security camera footage
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Other duties as assigned. 

Qualified Candidate will possess the following skills:

• Effectively and tactfully handling difficult or sensitive issues using tact and diplomacy, demonstrating genuine concern for others.
• Strives to anticipate, identify, and resolve shelter facility issues and needs
• Effectively communicates, building rapport and relating well to individuals with diverse backgrounds regardless of differences.
• Handles any situation gracefully by using non-verbal communication, in-depth questioning and active listening skills in order to recognize other perspectives .
• Collaborates with others to meet objectives, sharing responsibility with team members for successes and failures, recognizing and appreciating the contributions of team members.
• Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills
• Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
• Ability to anticipate next steps, be proactive and collaborate with coworkers and stakeholders
• Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities