Hybrid TRAINING SPECIALIST NF3 en Department of the Navy

Not Required

Duties

Serves as a Training Specialist in a store with an annual sales volume of less than $100M and coordinates the execution of local needs-based training for all Marine Corps Exchange team members. Ensures all MCX team members receive timely training in service, systems and store processes as well as guidance for personal and professional development within their designed career path. Plays an integral role in training employees individual or in small groups using the defined corporate training strategy and materials associated with it. Partners with store leadership to ensure continuity and availability of required training and development opportunities. Assumes the role of a team captain with a drive for team-centric activities, promotions, awards, incentives and other organizational projects. Reports to the Director of Retail, Store Manager, or Operations Manager. Proactively identifies opportunities to resolve customer problems and concerns. Follows up with customers to ensure their problems were resolved. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Remains up to date on all retail systems training. Provides technical training support on all retail systems on a one on one or small group basis. Actively uses and promotes organizational use of MCX Intranet and learning management system. Actively communicates new training requirements to the appropriate learner group and supervisor. Ensures training is provided for tasks received from the task management system. Ensures all training enrollment and certificate data is forwarded to the appropriate individual for inclusion within the team member¿s training record. Provides input and feedback to Corporate Training Manager for materials development and requests new training support for topics that are identified as a training need. Plans and executes all corporate training program initiatives. Works with team members to schedule training needs and requirements. Works with team members to develop IDPs for those seeking advancement. May lead individual and small group training. Coordinates the MCX New Employee Orientation and onboarding program. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. May coordinate and perform a wide variety of responsible administrative functions in support of the Retail Director branch and other senior-level business operations and/or retail store management functions. Stays abreast of any changes and advises staff on development and implementation of local administrative directives and procedures. May organize flow of operational processes in an office environment. Can establish status of actions on numerous projects and operational programs. Can ensure compliance by managers and supervisors by reviewing and revising studies, reports, correspondence for accuracy and format. Can collect, compile and organize information and data to meet automating reports and correspondence. Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide show and presentation. Can manipulate data to meet presentation and report requirements. May perform support functions such as gathering data; making arrangements for special events; preparing and conducting briefs, presentations and training sessions, monitoring and distributing paperwork. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Smiles and greets all customers within 30 seconds of approaching in all areas of the store. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

EVALUATIONS:

Qualifications

BACHELOR¿S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Experience working within a human resources and training environment required, preferably within a retail or business operations organization. Demonstrated experience and success leading and coordinating training activities. Positive attitude with a genuine desire to work in a team environment. Advanced adult learning and training facilitation skills. Ability to train operating standards and procedures for service, service recovery, sales, technical systems and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Experience in performing administrative duties for upper-level management positions in a large customer-oriented organization that demonstrates knowledge of administrative management and ability to apply this knowledge in various work operations. Attention to detail is required.

Other Information

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.