Hybrid CORE Specialist en Prime Residential

Description

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Schedule: Monday through Friday 8:00 am to 5:00 pm

Target Pay: $29.15 per hour + performance bonus eligibility

Role Overview: The Centralized Operations and Resident Experience (CORE) Specialist plays a crucial role in Prime’s ongoing efforts to enhance operational efficiency, streamline administrative workflows, and elevate the resident experience.  We’re looking for a candidate with experience in managing housing assistance programs, ensuring compliance, and maintaining accurate documentation. The ideal candidate will have a strong track record of working with housing authorities, case managers, and internal teams to deliver timely payments and resolve resident concerns. Experience collaborating with Legal, Compliance, and Accounting teams is a plus. 

Who You Are:

• A process optimization expert who continuously seeks opportunities to refine workflows, eliminate inefficiencies, and implement scalable solutions that improve operational effectiveness.
• A detail-oriented professional with a meticulous approach to administrative tasks, ensuring accuracy, compliance, and consistency in resident communications, lease processing, and operational procedures.
• A customer service champion dedicated to enhancing the resident experience by providing prompt, professional, and solutions-driven support, fostering strong relationships with residents and onsite teams.
• An analytical thinker and problem-solver who can assess operational challenges, identify root causes, and develop strategic improvements that align with business objectives.
• A structured and highly organized multitasker who thrives in a fast-paced environment, managing multiple responsibilities with precision, efficiency, and adaptability.
• An effective communicator and liaison who bridges the gap between residents, onsite teams, and corporate leadership, ensuring seamless collaboration and clear, proactive communication.
• A tech-savvy professional who leverages property management software, automation tools, and data analytics to streamline administrative functions, track key metrics, and enhance efficiency.
• A compliance-focused and process-driven team player who ensures adherence to company policies, industry regulations, and best practices while maintaining operational excellence.

Role Responsibilities:

Process Optimization & Workflow Efficiency

• Continuously assess administrative processes, identifying inefficiencies and implementing scalable solutions to streamline operations.
• Develop, document, and refine standardized workflows that enhance operational efficiency across multiple properties.
• Leverage technology, automation tools, and data analytics to drive continuous improvement in resident services and back-office operations.
• Proactively monitor administrative workflows and implement enhancements that improve accuracy, speed, and service quality.

Resident Experience & Customer Service Excellence

• Serve as a key point of contact for resident inquiries, delivering prompt, professional, and solutions-focused support that enhances resident satisfaction.
• Process lease agreements, renewals, and resident notices with meticulous attention to detail, ensuring compliance with company policies and industry regulations.
• Manage resident communications, including community-wide announcements, policy updates, and event notifications, ensuring clarity and consistency.
• Work closely with onsite teams to support service requests, follow up on escalated resident concerns, and facilitate efficient issue resolution.

Operational Coordination & Compliance

• Ensure accurate and timely documentation of lease records, notices, and administrative tasks in property management systems (e.g., Yardi, RealPage, or similar).
• Monitor and track lease expirations, resident feedback, and occupancy trends, providing data-driven insights to leadership.
• Support internal audits, compliance tracking, and adherence to industry regulations, ensuring high standards of accuracy and accountability.
• Maintain organized records and databases to facilitate efficient reporting, compliance, and internal reviews.

Collaboration & Communication

• Act as a liaison between property management teams, corporate leadership, and support departments, ensuring alignment on initiatives and priorities.
• Facilitate training for onsite teams on updated policies, processes, and technology tools to drive consistency and operational excellence.
• Partner with marketing and leasing teams to coordinate resident engagement initiatives, ensuring positive community experiences.
• Work cross-functionally with finance, compliance, and legal teams to support property-related administrative functions.

Technology & Data-Driven Improvement

• Utilize property management software to track resident interactions, manage lease data, and streamline administrative workflows.
• Analyze operational data and resident feedback to identify trends and opportunities for service enhancements.
• Assist in the rollout and adoption of new technologies that improve efficiency and elevate the resident experience.

Requirements

• 3+ years of experience in administrative operations, customer service, property management, or a related field.
• Proficiency in business software, including Microsoft Office Suite and property management or CRM systems.
• Proven experience optimizing workflows and improve efficiency, identifying and implementing scalable solutions.
• Exceptional customer service and communication skills, fostering positive relationships with residents, clients, and teams.
• Ability to ensure compliance with company policies and industry regulations.
• Professional demeanor and customer service-driven mindset, maintaining a solutions-oriented approach.

What We Offer:

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Tools Provided: Service team members are provided with tool kits.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

JOIN OUR TEAM: If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community. 

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/  

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.  Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.  

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.