Hybrid Field Service Coordinator en Integrated Power Services
Integrated Power Services · Lewisville, Estados Unidos De América · Hybrid
- Professional
- Oficina en Lewisville
- Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
- Ensure the customer, industry, and IPS training requirements are maintained for all team members
- Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians and communicate with all those involved
- Perform VOC review with customers to continuously improve customer experience and drive value for IPS
- Set-up projects in NetSuite for review by Sales Support and Area Managers
- Enroll field service technicians in any necessary safety training to ensure compliance with customer requirements
- Ensure pricing and work order is correct before sending to Sales department for review
- Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
- Schedule and coordinate safety training
- Ensure daily, weekly, monthly, and annual inspections and audits are completed
- Re-enforce the safety policies, guidelines, and procedures
- Ensure the field service reports are completed and delivered to customers in a timely manner
- Maintain relevant logs and documentation
- Work with customer and seller to receive POs for projects
- Responsible for job folder preparation for invoicing
- Assist with month-end closing and other administrative tasks, as needed
- Invoice completed projects in NetSuite
- Technical background with electrical and/or mechanical products preferred
- 3 or more years of customer service experience in an industrial environment or equivalent education preferred
- Excellent interpersonal skills, including the ability to build rapport with current and potential customers
- Critical attention to detail
- Excellent communication skills, both oral and written
- Ability to understand, perform and retain various job-related training
- Flexible with hours, overtime, and some weekend work
- Proficient in MS Office suite
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!