Hybrid Apartment Service Manager en Windsor Communities
Windsor Communities · Huntington Beach, Estados Unidos De América · Hybrid
- Junior
- Oficina en Huntington Beach
Service Manager | Boardwalk by Windsor - Huntington Beach, CA
Boardwalk by Windsor is a garden style apartment community with 487 units on property.
For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Compensation: Our company considers a range of factors including education and experience when determining base compensation.
- Eligible for 100% Housing Discount on Boardwalk by Windsor property.
- Hourly: Starting at $31.45 - $39.92 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $65,416 - $83,033.
- Bonus: Average bonus potential of 10% annual bonus.
- Total Annual Starting Compensation Potential:
- $71,957 ($65,416 base + 10% bonus)
- $91,336 ($83,033 base + 10% bonus)
Key Responsibilities:
- General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
- Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
- Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
- Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
- Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
- Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
- Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
- Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
- Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
- Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
Supervisory Responsibilities:
- Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
- Familiarity with budget monitoring and contract management
- Experience ordering supplies, creating purchase orders, and processing invoices
- Experience managing employees, scheduling and overseeing vendors, contractors and suppliers
Benefits:
- 100% Housing Discount on Boardwalk by Windsor.
- Quarterly performance bonuses.
- Bi-annual regional sales, service, and performance awards.
- Medical insurance, dental insurance, vision insurance.
- Cellphone stipend of $20/month, annual shoe/accessory allowance, and tuition assistance.
- 401(k) retirement plan.
- Life insurance, long-term disability insurance, short-term disability insurance.
- Annual vacation, and personal time, including:
- 1/hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually and up to 3 floating days.
Your Skills & Experience:
- Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
- Experience:
- Minimum of 5 years of experience in apartment maintenance or a related field.
- Minimum of 2 years in a supervisory/leadership role.
- Familiarity with budget monitoring and contract management
- Experience ordering supplies, creating purchase orders, and processing invoices
- Experience managing, scheduling and overseeing vendors, contractors and suppliers
- Proficient in using hand and power tools.
- Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Experience and ability using smart devices and property management software.
- EPA Type II preferred or ability to become certified within 90 days of start date.
- CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
- Comfortable working in various weather conditions and environments.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!