Remote Manager, Fleet Operations Support en Highland Electric Fleets
Highland Electric Fleets · Beverly, Estados Unidos De América · Remote
- Professional
About Us
Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.
We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*
We are looking for candidates that want to help support this mission…
*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet
Summary:
The Manager, Fleet Operations Support is responsible for ensuring the smooth operation, high performance, and quality support of Highland’s electric fleet deployments.
This role blends operational oversight, process improvement, technical guidance, and team leadership to deliver an exceptional experience for both external customers and internal stakeholders (customer success, engineering, maintenance).
You will lead and develop a team of Fleet Support Specialists, who provide remote troubleshooting of customer-reported issues and assist in resolving operational challenges. The role requires strong technical aptitude with EV systems, fleet software, and diagnostic processes, to effectively train and guide team members in problem resolution.
Operational Oversight:
Technical Guidance and Troubleshooting:
Process Design & Improvement:
Team Leadership:
Stakeholder Support:
Qualifications:
What You Can Expect from Highland:
· Competitive base salary and performance-based bonus program
· A supportive, highly collaborative, team-oriented environment
· Opportunities to make a difference, be heard, add value, and be recognized
· Growth and development with a leader in this new and exciting industry
· Ability to work with bright, innovative, and forward-thinking colleagues
· Health, Vision, and Dental coverage for employees & their dependents
· Life insurance, public transportation assistance
· Generous Paid Time Off
· 401(k) program and company match
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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