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Hybrid Hotel Front Desk en Prime, Inc.

Prime, Inc. · Springfield, Estados Unidos De América · Hybrid

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Overview:

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

 

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

 

The Oasis Hotel & Convention Center is a property structured upon our core values:

 

Passion- Passionate about who we are and what we do

Respect- Mutual respect and appreciation for our associates and guests

Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities:

The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.

 

Responsibilities:

  • Greets guests in a friendly and professional manner
  • Engage each guest and listen attentively to their request.  Resolve in a timely manner.
  • Perform accurate check –ins and check-outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Make reservations both over the phone and in person
  • Run daily reports to check reservations for accuracy and identify any special requests
  • Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift
  • Anticipate and address guest’s service needs
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.
Qualifications:

Requirements:

  • Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
  • Excellent communication, guest service and time management skills
  • Must be able to organize, plan ahead and manage workload.
  • Ability to work effectively in a fast-paced and multi-tasked environment.
  • Knowledge of the hotel industry beneficial
  • Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial
  • Must be able to work calmly in a faced paced environment.
  • Must be a clear thinker, remaining calm and resolving problems using good judgement
  • Work cohesively with co-works as part of a team
  • Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.
  • Will work a varied schedule to include days, nights and weekends as well as holidays.
  • Weekends are required

Physical Requirements:

  • This position requires constant standing and walking.  Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. 

Working Environment

  • Indoor working conditions in fast paced environment.
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