Hybrid Hotel Front Desk en Prime, Inc.
Prime, Inc. · Springfield, Estados Unidos De América · Hybrid
- Junior
- Oficina en Springfield
The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.
Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.
The Oasis Hotel & Convention Center is a property structured upon our core values:
Passion- Passionate about who we are and what we do
Respect- Mutual respect and appreciation for our associates and guests
Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.
Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.
Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.
Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.
Responsibilities:The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.
Responsibilities:
- Greets guests in a friendly and professional manner
- Engage each guest and listen attentively to their request. Resolve in a timely manner.
- Perform accurate check –ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations both over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.
Requirements:
- Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
- Excellent communication, guest service and time management skills
- Must be able to organize, plan ahead and manage workload.
- Ability to work effectively in a fast-paced and multi-tasked environment.
- Knowledge of the hotel industry beneficial
- Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial
- Must be able to work calmly in a faced paced environment.
- Must be a clear thinker, remaining calm and resolving problems using good judgement
- Work cohesively with co-works as part of a team
- Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.
- Will work a varied schedule to include days, nights and weekends as well as holidays.
- Weekends are required
Physical Requirements:
- This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel.
Working Environment
- Indoor working conditions in fast paced environment.