- Junior
- Oficina en London
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
The Role:
The Customer Operations Support team is a multi-skilled group within our UK Operations function at Zopa. Their goal is to optimise, standardise, and automate as many processes as appropriate to support our ambitions and plans for scaling the business. While we recognise that automation isn’t always possible, we’re consolidating all manual processing into a single, newly formed team that will take ownership of critical back-office processes requiring a human touchpoint.
As an Operations Support Team Lead, you will be responsible for managing, organising, and coordinating the day-to-day work of a team of Operations Support Specialists to deliver the highest standard of service to our customers.
Working Hours:
Monday to Friday, 9:00-17:30.
This is a hybrid role, with one to two days a week in the office.
A day in the life:
About you:
We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 1-2 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
#LI-LH1
Solicitar ahora
