The Account Services Representative (ASR) supports the Sales Team in reaching their monthly and annual goals. They provide administrative support to the Sales Team to curate a positive experience for our customers. The primary responsibilities of the ASR include gathering customer information via the phone and email, connecting them with the right resources, and facilitating the sales process by creating quotes and invoices. This is a full-time position wit remote, hybrid and on-site opportunities available.
Pay
Based on the Sacramento region, the new hires target salary for this role is $55k. This role will be paid hourly and is eligible for a bonus.
Inductive Automation’s ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs.
Responsibilities
Provides excellent customer service in a fast paced, high volume setting
Promptly responds to customer requests and inquiries, ensuring a high level of customer satisfaction
Prepares and edits quotes for customers
Conducts daily customer outreach via phone and email to follow up on open quotes or as requested by Account Executives
Gathers details from customers including licensing information and software needs
Schedules meetings and demos for customers, and occasionally attends meetings and makes follow up calls as needed
Maintains accurate records of customer interactions and transactions in our CRM system
Quote pipeline maintenance, ensures expired quotes are followed up on
Creates spreadsheets and documents notes and licenses and location
Maintains data integrity in CRM, keeping account and contact information up to date and accurate
Collaborates internally with multiple divisions as needed
Requirements
Bachelor’s degree in a relevant field such as Business Administration or Communications is a plus
1-2 years experience in a sales or customer service role
Experience with a sales CRM software i.e. Salesforce, Hubspot, Freshsales, etc.
Strong Excel skills are preferred
Excellent communication skills via the phone, email and face to face
Demonstrated proficiency in MS Word/Excel and email platforms i.e. Gmail
Self-starter and able to maintain strong self-motivation
Highly organized and strong attention to detail
Able to multi-task and juggle projects for multiple team members, while staying focused and completing goals by their deadlines
Positive outlook with strong professional etiquette
Quick-learner with the ability to utilize resources and navigate through documents
About Us
Who are we?
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?
Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
Good people can make a difference from anywhere, so Inductive Automation facilitates remote work flexibility from most locations in the U.S. We’ll provide you with the exciting work and high-quality computer equipment, and leave the "where" part up to you.
We honor 40-hour work weeks mindful of your local time. Plus, we keep you connected and engaged with virtual social events and professional development time baked into the schedule.
Benefits and Perks
100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.
Remote Flexibility: Work from home, in our beautiful office, or a combination of both. It’s up to you.
Work/Life Balance: Create a work schedule that fits your needs and your local time zone.
Paid Time Off: Receive paid holidays, vacation, and sick time.
401k with Match: Save for the future with our company-matching 401k program.
World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.
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