Hybrid Rooms Division Manager en Proper Hospitality

AVALON HOTEL BEVERLY HILLS

With its breezy mid-century vibes, discover a quintessential boutique hotel experience tucked away in the more residential heart of Beverly Hills — all centered around an iconic, cabana-lined boomerang-shaped pool. An architectural gem filled with unique details, its understated luxury runs deep, from its design-forward indoor and outdoor spaces for events and small gatherings to the Cali-fresh, chef-driven cuisine at poolside jewel box restaurant Viviane.

Job Summary: 

As the Rooms Division Manager, you will oversee the daily operations of the front desk and ensure exceptional guest experiences from check-in to check-out. You will lead and support the Front Desk and Housekeeping team, ensuring that all guest interactions are handled with professionalism and efficiency. This role is key to maintaining the hotel's high standards of service, optimizing operational efficiency, and fostering a positive work environment. You will also collaborate with other departments to address guest needs, resolve issues, and maintain smooth hotel operations. 

Essential Job Duties and Responsibilities 

• Front Office and Guest Services:
  1. Direct daily operations of the front desk, bell/valet (if applicable), and guest communication systems
  2. Act as the property’s on-site MOD (Manager on Duty) during assigned shifts, with decision authority for guest recovery, rate adjustments, and service exceptions
  3. Lead, coach, and schedule front desk agents, ensuring coverage, training, and performance standards are consistently met
  4. Monitor guest satisfaction scores and feedback to identify patterns and opportunities
  5. Resolve elevated guest concerns promptly, using discretion to balance service and operational needs
• Housekeeping Leadership: 
  1. Supervise housekeeping and laundry operations, including staff scheduling, inspection routines, and supply management
  2. Conduct regular quality checks of guestrooms and public spaces, initiating corrective action when needed
  3. Manage inventory and ordering of linens, amenities, and equipment in coordination with purchasing protocols
  4. Liaise with engineering and front office teams to align room status, maintenance, and early arrival/late departure needs
• Administrative & People Management:
  1. Supervise a team of at least two full-time employees in each department, fulfilling FLSA executive exemption criteria
  2. Participate in hiring, onboarding, progressive discipline, and performance reviews
  3. Maintain departmental checklists, logs, and reports in line with property SOPs and brand expectations
  4. Partner with the Director of Operations to plan labor budgets, implement property-wide initiatives, and troubleshoot issues across departments
• Daily Operations Management:
  1. Oversee the smooth operation of the Front Desk and Housekeeping, ensuring that all guest inquiries, reservations, and requests are handled efficiently and accurately.
  2. Monitor and manage room availability and ensure that all guest needs are met according to the hotel’s standards.
  3. Conduct regular quality checks to ensure that all Front Desk and Housekeeping procedures are being followed properly.
• Administrative & Reporting Tasks:
  1. Ensure that guest information is accurately entered into the reservation system and billing is correct.
  2. Handle financial transactions such as cash handling, credit card verification, and posting charges accurately.
  3. Prepare reports on daily operations, occupancy, revenue, and guest satisfaction metrics, providing feedback to management for continuous improvement.
• Security & Safety:
  1. Ensure the safety and security of guests, team members, and hotel property at all times.
  2. Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.
• Inventory & Supply Management:
  1. Ensure that Front Desk and Housekeeping supplies are adequately stocked and organized.
  2. Perform inventory checks as needed and coordinate ordering of supplies.

Education and/or Experience 

• Minimum 2 years of supervisory experience in hotel front office or housekeeping required; experience in both is strongly preferred
• A degree in Hospitality Management or a related field is a plus
• Experience with property management systems (Opera, Maestro, or equivalent) and Microsoft Office suite

Skills/Specialized Knowledge

• Strong communication skills, both written and verbal.
• Exceptional interpersonal skills with the ability to remain calm and professional under pressure.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to occasionally lift or move up to 20 pounds.
• Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems.
• Availability to work weekends, holidays, and variable shifts, including occasional overnight MOD duty

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.