Hybrid Account Manager en Snell & Wilmer

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Account Manager Job Details:

At Snell & Wilmer, we believe in building strong, lasting relationships—with our clients, our communities, and our people. As an Account Manager, you’ll play a vital role in safeguarding those relationships by ensuring our clients’ accounts are managed with precision, professionalism, and care. You’ll collaborate with some of the most respected attorneys in the industry, gaining insight into the inner workings of a leading Am Law 200 firm, while also enjoying a supportive, team-oriented environment.

In this role, you will partner with attorneys, clients, and internal teams to keep accounts on track, resolve billing issues, and ensure prompt payment—especially for accounts that have become past due. You’ll have the opportunity to work both independently and collaboratively, travel to our offices, meet with partners, and play a direct role in the firm’s financial health. This hybrid position may be based in either our Salt Lake City, UT, or Phoenix, AZ office, offering a balanced mix of autonomy and teamwork, with regular opportunities to connect with colleagues and clients across the firm.

Reporting to the Director of Client Accounts, this is a high-visibility role where exceptional organization, attention to detail, and sound judgment are key to success. 

Position Responsibilities include, but are not limited to the following:

• Meets regularly with billing attorneys and legal staff to discuss past due accounts and determine actions to collect.
• Communicate directly with clients both verbally and in writing to resolve billing issues and secure timely payment.
• Travel regularly to designated offices to meet with attorneys in person, and forms action plans around client accounts.
• Report monthly (in person and/or virtually) with the firm’s Client Review Committee on collections efforts and escalating problem accounts as needed.
• Generate and analyze reports to identify accounts follow-up and address these concerns with the appropriate attorneys and/or legal staff.
• Acts as a resource and train new attorneys and staff on our accounting software and processes.
• Resolve and appeal rejected electronic invoices, so they can be resubmitted.
• Understand and follow client billing guidelines.
• Perform account reconciliations, provide account ledgers and other reports as needed or requested.
• Act as liaison between attorneys and the Accounting Department.

Experience and Qualifications:

• Prior law firm experience, preferably in billing, or in an equivalent relevant area, required.
• Strong interpersonal, communication, and relationship management skills.
• Ability to convey urgency with professionalism to attorneys and clients; assertive yet tactful.
• Demonstrate integrity in personal and fiduciary matters.
• Excellent business communications, writing, presentation and interpersonal skills, along with a strong client focus in a fast-paced environment.
• Willingness to embrace new technologies and technical knowledge/expertise with Microsoft Office, web-based credit card processing, Aderant (or similar systems).

Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing,  paid holidays, tuition reimbursement and paid time off including vacation time, personal time, and sick time where appropriate.  Snell & Wilmer values the principles of Diversity, Equity, and Inclusion. Be Seen, Be Heard, Be Valued, Belong.

We are an Equal Employment Opportunity employer.