Hybrid Library Reader Services Support Technician en Moonee Valley City Council

Library Reader Services Support Technician

Reference number: 10750

Closing date: 11:00pm, Thursday 21 August 2025

• Temporary full-time position until 27 February 2026.
• Salary of $42.05 per hour plus 12% superannuation, commensurate with skills and experience.
• Library Band 4.

The Opportunity 

Moonee Valley City Council is seeking an enthusiastic and detail-oriented Library Reader Services Support Technician to join our Libraries and Learning team. This role provides high quality customer service to library members and works as part of the central library administration to provide organised and efficient delivery of library materials. If you're passionate about public libraries and community engagement, and thrive in a hands-on, team-based environment, this is your opportunity to make a meaningful impact.

Key Responsibilities

• Support the prompt and accurate provision of new library materials to library members by processing magazines and adding items to the library database.
• Communicate with external vendors, library suppliers, partner libraries and interlibrary working groups.
• Provide direction, supervision and on-the-job training to the Library Collections Support Officer. 
• Undertake customer service duties as required, including relief at other library locations and monitoring of the central telephone number, to ensure efficient operation of the library service.
• Ensure customers have a positive experience with Council by providing prompt, accurate, courteous, and consistent customer service
• Contribute to Library Administrative tasks such as financial processes, daily roster adjustments, and enquiries from customers
• Ensure the library environment remains welcoming, clean, and accessible

Skills & Experience

The ideal candidate will have a diploma of Library and Information Services acceptable for Library Technician membership of the Australian Library and Information Association (ALIA) and bring demonstrated customer service experience in a public library setting. You’ll have a good understanding of the role libraries play in the community, strong communication and teamwork skills, and the ability to follow procedures accurately — especially relating to manual handling and processing materials. Proficiency with digital technology and library-related systems, as well as basic time management and problem-solving skills, are essential. Some experience working in technical services or with library promotions is desirable.

Next Steps

Applications must include a resume and a cover letter (no more than two pages) that responds to the Key Selection Criteria in the Position Description available below. Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

Moonee Valley City Council (MVCC) prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Our Health, Safety and Wellbeing document outlines our commitment represents our commitment to co-create, maintain and grow a safe, supportive and inclusive work environment which enables our people to be their best.

For further information, please view the Position Description and or contact Natalie Mason, Coordinator Collections and Customer Experience (03) 9243 1021 to seek further insights to the role.

Company