- Junior
- Oficina en Cranberry
Location: Hybrid arrangement; Office located in Wexford, PA
Job Type: Full time
Work Authorization: U.S. Citizen or Green Card
A.C. Coy is currently seeking candidates for a Desktop Administrator role. This individual will be responsible for the management, support, and optimization of all Windows 11 desktops and mobile devices within the organization. Our ideal candidate will have 2+ years of experience in desktop administration, with hands-on experience with Microsoft Intune for device management and expertise in supporting the Microsoft 365 application stack.
This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan.
Responsibilities:- Windows 11 Desktop Management:
- Manage, configure, and maintain all Windows 11 desktops and laptops for end-users, ensuring they are secure, compliant, and up-to-date.
- Oversee the deployment of Windows 11 updates and patches using Microsoft Intune, ensuring systems are running the latest security patches and features.
- Configure and manage Windows Autopilot for device provisioning, allowing for streamlined setup and configuration of new Windows 11 devices.
- Troubleshoot and resolve hardware, software, and operating system issues on Windows 11 desktops and laptops.
- Mobile Device Management (MDM):
- Manage and support mobile devices, including iPhones and Android devices, using Microsoft Intune as the MDM solution.
- Configure security policies, app deployments, and device restrictions to ensure mobile devices are compliant with corporate standards.
- Provide end-user support for mobile device issues, such as device enrollment, connectivity, and application configuration.
- Microsoft 365 Application Support:
- Provide end-user support for the Microsoft 365 (M365) suite of applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Assist users with issues related to M365 apps, such as login problems, app functionality, file syncing, and collaboration issues.
- Configure and troubleshoot settings for OneDrive for Business and SharePoint, ensuring seamless file access and collaboration.
- Device Provisioning & Deployment:
- Deploy and configure new desktops, laptops, and mobile devices for users using Intune, ensuring that devices meet corporate standards and security requirements.
- Manage Intune application deployment, ensuring that all required applications are installed and configured on devices in a timely manner.
- Perform regular audits of device compliance, ensuring that devices meet security standards and company policies.
- End-User Support and Troubleshooting:
- Provide tier 1 and tier 2 support to end-users for issues related to desktops, laptops, mobile devices, and M365 applications.
- Troubleshoot and resolve hardware, software, network, and application issues in a timely manner, escalating to senior IT staff when necessary.
- Ensure prompt resolution of service requests and issues through the company’s service management system.
- Security and Compliance:
- Enforce security policies on desktops, laptops, and mobile devices to ensure compliance with corporate security standards.
- Configure and manage antivirus software, and other security solutions on all devices to prevent malware and unauthorized access.
- Use Intune compliance policies to ensure that all devices meet the necessary security and encryption requirements.
- Documentation and Reporting:
- Maintain accurate records of all desktop configurations, mobile devices, software installations, and system configurations.
- Create and update user guides, knowledge base articles, and troubleshooting documentation for common issues.
- Provide regular reports on device status, including compliance, security issues, and deployment progress.
- Collaboration and Training:
- Collaborate with the broader IT team to implement new desktop management technologies and improve workflows.
- Provide training and guidance to end-users on the effective use of desktop systems, mobile devices, and Microsoft 365 applications.
REQUIRED
PREFERRED
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