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Hybrid Customer Service Representative en Labor Finders

Labor Finders · Auburn, Estados Unidos De América · Hybrid

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Labor Finders is looking for a customer service representative for an Heating and Air Company. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Experienced is preferred
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
  • Clean Background check
  • Clean drug screening


 

come to the office to apply
Applicants must bring two forms of Identification
Labor Finders
2200 Gateway Dr Suite B
Opelika, AL 36801
334-759-7133

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