Hybrid Intake Specialist en Mid-Minnesota Legal Aid

INTAKE SPECIALIST – FULL TIME 

Position Type: Full Time. Non-Exempt. 

Location: Minneapolis, MN 

Introduction: 

MMLA is seeking a dedicated individual to be part of our dynamic team. If you’re ready to contribute your skills and compassion to meaningful work, we invite you to explore this exciting opportunity. 

What’s in it for you? 

•    We believe in work-life harmony. This role offers the flexibility to blend remote work with in-office collaboration.

•    On Fridays, the office closes at noon and employees enjoy a half-day of paid flex time.

•    MMLA provides on-the-job training and mentorship, with opportunities for growth within the organization.

Why MMLA? 

•    We’re not just ticking boxes. We’re genuinely committed to diversity. Bring your unique identity, experiences, and perspectives—we want them all!

•    Our mission? Equal justice for all. In your cover letter, tell us how your background can amplify this cause. Let’s change our lives together.

•    Discrimination and harassment have no place here. We’re building a respectful, supportive workplace where everyone thrives.

Primary Responsibilities: 

•    Apply the principles of MMLA's Racial Justice Values Statement in all interactions.

•    Conduct initial client intakes, including determining eligibility, interviewing potential clients to collect facts in the case, writing a summary of the interview, and entering information into the Legal Server case management database.

•    Attend team meetings and serve as liaison to an assigned legal unit.

•    Answer the main phone line and direct callers to staff. 

•    Process office files by updating information in an electronic database (currently Legal Server).

•    Greet and assist visitors to the office and cover the reception desk occasionally.

•    Other duties as assigned.

•    Suggest improvements to internal processes to better serve our clients.

Qualifications: 

•    Experience working with and interest in helping our client community, including people from diverse backgrounds, people who have disabilities, and people experiencing homelessness.

•    Excellent written and oral communication skills.

•    Proficiency with Microsoft Office, including Microsoft Teams, Outlook, etc.

•    Ability to work as part of a team, multi-task, and work well under pressure.

•    Self-motivated worker with a respectful and patient demeanor.

•    Knowledge of community resources preferred.

•    Language proficiency, particularly in Somali, Spanish, Arabic, Hmong, or Oromo required.

•    Experience in legal services preferred.

Compensation Information: 

$52, 661 to $55, 874 annually, depending on experience. Employees are paid for five full days of work but enjoy Friday afternoons off. Benefits include family medical and dental insurance, short- and long-term disability, life insurance, 403(b) with employer match, FSA, employee assistance programs, and generous paid time off. Employees qualify for benefits on the first day of employment. 

Application Submission: 

Hiring will be on a rolling basis. Interested candidates should submit their resume, cover letter, and references at https://mylegalaid.org/employment.;

If you require reasonable accommodation for completing this application, interviewing, or otherwise participating in our employee selection process, please contact Megan Cook at [email protected]. Please direct all other inquiries to [email protected]. 

Mid-Minnesota Legal Aid is an Equal Opportunity/Affirmative Action employer. This position is subject to collective bargaining agreements.