Hybrid Customer Service Representative en Royal Apparel

Description

About Us:

At Royal apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!

Job Summary:

The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
   
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions
   
• Maintain accurate records of customer interactions using CRM systems
   
• Collaborate with team members and other departments to ensure customer satisfaction
   
• Follow up with customers when necessary to ensure resolution
   
• Maintain knowledge of company products, services, and policies
   

Benefits:
 

• Health, dental, and vision insurance
   
• Paid time off and holidays
   
• Retirement Plans-Roth/ 401(k) in addition to Profit Sharing Plans
   
• Training and career growth opportunities
   
• Year end Bonus
   

Requirements

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred)  
• 1+ year of customer service experience (call center or retail preferred)  
• Excellent verbal and written communication skills  
• Strong problem-solving abilities and attention to detail  
• Comfortable working with computers, CRM software, and customer support tools