Hybrid Special Events Supervisor en Herschend Enterprises

About Us:

Callaway Resort & Gardens (CRG) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason Callaway 75 years ago. Currently CRG is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.

About the Role:

Reports To

Sr. Manager of Events and Entertainment 

Job Overview

The Special Events Ambassador is responsible for delivering outstanding service during Special Events, ensuring all Guests have a positive and smooth Guest Experience. This role involves assisting with Event set up, facilitation of activities and supporting Event operations to ensure everything runs efficiently. The ideal candidate will be friendly, approachable, proactive in addressing the needs of Event Guest, and play a vital role in “Making Memories Worth Repeating.”

Responsibilities and Duties

· Greet Guests warmly and assist them with Event related inquiries. Including direction, schedules, and general information. Ensure Guests feel welcomed and valued throughout the Event

· Help with set up of Event space, including arranging seating, setting up décor, and preparing Event supplies. Assist with the teardown and clean up after Events.

· Guide Guests to various Event areas. Ensure all Guests are adhering to safety guidelines

· Provide on-site support during the Event, including assisting with Guest needs, handling minor issues, and facilitating communication between Hosts and Guests.

· Monitor the Event to ensure Guests safety and security, including identifying and reporting potential hazards or disruption immediately.

· Address any Guest concerns or questions promptly and professionally, offering solutions where appropriate or escalating issues to the Special Events Supervisor, or Manager when necessary.

· Assist with Event-specific tasks, such as facilitating activities, assisting with entertainment and vendors, and ensuring Event details are executed according to plan.

· Represent Callaway Resort and Gardens in a professional and friendly manner, creating a positive and inclusive environment for all Event Guests.

Qualifications

Education & Experience:

Ÿ Must be at least 16 years of age or older

Ÿ Ability to work in a fast-paced environment while managing multiple tasks and priorities.

Ÿ Positive attitude and willingness to take initiative.

Ÿ Strong communication and interpersonal skills.

Ÿ Ability to work effectively as part of a team and independently.

Ÿ Ability to remain flexible and adapt to the changing needs of events.

Ÿ Availability to work evenings, weekends, and holidays to accommodate event schedules is required.