Hybrid Field Service Specialist en Porter Airlines Inc.

Job Summary:

Porter Airlines is seeking a highly motivated and technically skilled Field Service Specialist  to support our expanding airport & field operations, and technology initiatives. This role is integral to spinning up new airport & remote stations, supporting existing ones, and ensuring all airport technology systems and services are installed, configured, and maintained to meet operational and regulatory standards.

 

The ideal candidate will have hands-on experience with airport IT infrastructure, including kiosks, baggage scanners, network deployments, and common use passenger processing systems (CUPPS) such as SITA, ARINC, Amadeus and others. This position requires a blend of field service expertise, IT infrastructure knowledge, and strong collaboration with MSP, airport authorities and third-party vendors.

 

You bring a proactive, hands-on mindset, strong problem-solving skills, and a calm, professional demeanor to lead field-based technology projects, serve as a trusted liaison to Station Managers, Stakeholders and ensure reliable service delivery in high-pressure, mission-critical aviation environments.

Duties & Responsibilities:

• Design, deliver, and support technology setup for new station launches and expansions, including infrastructure planning, coordination, and execution
• Liaise with airport authorities, station managers, common use providers (e.g., SITA, ARINC), and Network Ops (MSP) to ensure seamless integration of systems
• Serve as the primary point of contact for Station Managers and field project engagements
• Install, configure, diagnose, and troubleshoot airport technologies such as:
• Maintain, assess, and evaluate LAN/WAN connectivity, Wi-Fi, and telecom services within airport and remote office environments (locally & internationally)
• Consult with internal teams—including IT Infrastructure, Cybersecurity, and Flight Operations—to align technical deployments with business requirements
• Document and ensure compliance with aviation industry standards for safety, security, and reliability
• Create, revise, and consolidate technical documentation, configuration records, and operational procedures
• Participate in and respond to a 24x7x365 on-call rotation to support mission-critical systems during IROPS or outages
• Travel as needed to support new airport, remote office openings or escalate high-impact technical issues
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote The Company Safety Policy

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• 3–5 years of hands-on experience in IT field service support, preferably in aviation or transportation environments
• Proven experience deploying and supporting
• Experience supporting and interpreting requirements of Common Use Systems (SITA, ARINC, RESA, Amadeus, etc.)
• Network infrastructure Appliances (Patch Panel, Switches, Routers, AP, UPS, etc)
• Bag and passenger screening systems
• Strong understanding of airport operations, including check-in, gate, baggage, and boarding processes
• Ability to predict potential points of failure and recommend mitigation strategies in dynamic operational environments
• Familiarity with Windows OS, endpoint management, and hardware support
• Solid understanding of networking principles (TCP/IP, VLANs, DNS, DHCP)
• Experience working in regulated environments, with a strong focus on security and operational compliance
• Exceptional communication and customer service skills to liaise with multiple stakeholders
• Ability to work independently, prioritize tasks, and manage multiple airport projects simultaneously
• Preferred Qualifications:
• Certifications such as CompTIA A+/Network+/Security+, Cisco CCNA, or similar
• Experience with airport security protocols and regulatory standards (CATSA, TSA, IATA)
• Knowledge of ITIL practices and service desk/ticketing systems (e.g., Zendesk, Jira)
• Familiarity with low voltage cabling standards and physical hardware installation

Company Description:

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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