Hybrid IT Support Help Desk Coordinator en Arobas Personnel

Arobas Personnel is seeking an IT Support Help Desk Coordinator for a permanent position with one of its clients located in Montréal.

 *100% on site* 

What your day will look like

• Act as the coordinator for IT support provided, including the head office in Montréal and over twenty satellite offices.
• Coordinate efforts in executing IT projects (software and hardware deployments).
• Manage purchases and keep the inventory of software and IT equipment up to date.
• Oversee employee performance evaluations, including development and training.
• Implement processes aligned with business needs and in line with industry best practices for service levels.
• Ensure diligent monitoring and improvement of procedures and processes to optimize the quality of services provided.
• Create and develop an internal knowledge base.
• Track and analyze trends in help desk requests and produce statistical reports.

Qualifications

• University degree in a relevant field or equivalent experience.
• 8–12 years of experience in a similar role.
• Excellent knowledge of the Microsoft Windows environment and hardware.
• Proficient in Microsoft Office (OneNote, Excel, Word, Outlook, Visio, Project).
• Good understanding of commonly used corporate technologies and services (VPN, Citrix, Active Directory, Microsoft Exchange, etc.).
• Strong leadership skills.
• Excellent oral and written communication abilities.
• Strong time management skills with the ability to prioritize tasks and meet deadlines under pressure (stress tolerance).
• Proven ability to manage a small team, keeping them motivated and results-oriented.
• Attention to detail and problem-solving skills.
• Familiarity with IT industry best practices (ITIL is an asset).
• Bilingual (French-English).
• Enthusiastic about learning.
• Willing to travel to Nunavik (domestic flights within Québec) 4–10 times per year, for trips averaging 2–3 days each.

Benefits

• Employee RRSP and group insurance plan (life, medical, dental, short- and long-term disability).
• 6% vacation pay.
• Telemedicine program.
• Employee Assistance Program (EAP) for the employee and their family members.
• Retirement allocation program.

• • Various innovative recognition programs.