Hybrid Operations Lead en Gateway Services Inc.

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

Pay Rate: $22/hour
Work Hours: Monday - Friday 7:30am - 4:00pm
Location: Trusted Journey/Gateway Services - 2600 Todd Dr Madison, WI 53713

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Job Overview

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.  

Duties & Responsibilities

• Follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
• Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required
• Assisting and supporting CCM in their duties

Education, Training & Qualifications  

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent  
• Valid Driver License by be required

Skills & Abilities   

• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions.
• Demonstrated ability to plan, prioritize and execute activities and projects.
• Effective problem-solving and time management skills
• Effectively communicate, written and verbal
• High level of integrity and worth ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members   

Working Conditions  

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• Generous salary and benefits package includes:
  • 3 national medical plans that pay 100% after the members’ deductible and copays
  • 2 national dental plans that cover many services at no cost to the plan members
  • National vision plan
  • Company paid Life/ AD&D, STD and LTD for all full-time employees
  • Chance to purchase additional Life/AD&D coverage at discounted rates
  • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
  • Tax savings account: HSA, Health and Dependent Care FSAs
  • 401(k) Retirement plan 
• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected].

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov