Hybrid Financial Center Manager - South Fayette Township en Clearview Federal Credit Union
Clearview Federal Credit Union · Bridgeville, Estados Unidos De América · Hybrid
- Professional
- Oficina en Bridgeville
OBJECTIVE
As a Financial Center Manager, you will lead the operations of a dynamic financial center, utilizing your leadership experience, relationship-building skills, and operational expertise to foster strong connections with members, employees, and the community. Your focus will include driving sales, providing exceptional service, ensuring operational excellence, and collaborating across departments to meet and exceed established performance goals.
WORKING HOURS
Schedule based on operational needs during the following hours of operation:
Monday - Thursday 9am-5pm
Friday 9am-6pm
Saturday 9am-2pm
MINIMUM QUALIFICATIONS
- Bachelor’s degree in business, finance, or a related field preferred; equivalent combination of education and/or two or more years of transferable experience required.
- Proven track record of exceeding performance goals, improving operational processes, and developing high-performing teams.
- Strong decision-making skills with the ability to balance risk, profitability, and member service.
- Active community involvement and professional presence; ability to foster business relationships, including partnering with Business Lending & Services.
- Excellent interpersonal skills, with exceptional written and verbal communication abilities.
- Proficient in Microsoft Word and Excel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Growth and Retention - 40%
- Develop and implement creative strategies to grow financial center membership through outbound calling, neighborly visits, community events, and marketing campaigns.
- Partner with Relationship Development, Community Teams, and leverage the Clearview Partner Program to enhance relationships with local businesses and their employees.
- Contribute to the development and execution of the financial center's budget and business plan to achieve performance targets.
- Deliver exceptional member experiences that drive loyalty and retention.
Coaching and Development - 30%
- Lead and coach your team to build authentic relationships with members and peers, promote self-service options, and act as trusted financial consultants.
- Actively coach staff to achieve and surpass financial center goals, recognizing and adapting to their individual development needs to drive success.
Operational Excellence - 20%
- Execute manager responsibilities in accordance with Clearview's policies, procedures, and Expectation Manuals.
- Oversee or perform opening and closing procedures, ensure adherence to security policies, and manage cash levels, audits, and account reporting.
- Administer Medallion Stamp Guarantees and Notary services as needed.
Member and Community Engagement - 10%
- Manage staffing, scheduling, coaching, mentoring, hiring, performance appraisals, promotions, and employee relations/development.
- Participate in and create opportunities for community involvement to support organizational growth and Clearview Culture.
- Attend required credit union trainings and meetings.
- Engage with members through surveys, success in de-escalating situations and track record of recognizing process improvement opportunities.
- Champion Clearview's Commitment to Leadership and DEI (Diversity, Equity, and Inclusion) by fostering an inclusive, respectful, and empowering work environment.
- Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.
Apply today and start making lives better, one member at a time.
We’re proud to be an Equal Opportunity Employer. Diversity fuels our success.
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