- Junior
- Oficina en Phoenix
Join us and be a part of a team that values your professional growth and personal well-being!
What You’ll Get…
At our organization, we prioritize the growth, well-being, and satisfaction of our team members. As a full-time behavioral health professional, you'll benefit from:
- Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs.
- Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department.
- Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
- Paid Holidays: Celebrate 9 paid holidays annually.
- Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs.
- Tuition Reimbursement: Receive up to $3,000 for educational advancement.
- Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans.
- Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
- Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
- Retirement Savings: Benefit from 403(b) retirement plans with a company match.
- Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
- Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!
Join our dedicated and compassionate team as a Program Assistant supporting behavioral health services. In this vital dual-role position, you’ll provide both administrative and clinical support to ensure smooth operations and exceptional member care. From welcoming members and coordinating transportation to supporting documentation and direct care tasks, your role helps drive positive outcomes and efficient care delivery.
You’ll be the first point of contact for members, support scheduling and file management, assist with referrals, and help ensure the program meets performance and compliance goals. If you’re organized, people-oriented, and passionate about supporting behavioral health programs, this is the role for you!
KEY RESPONSIBILITIES
- Serve as front desk receptionist: greet members, monitor sign-in sheets, and provide assistance during appointments.
- Support clinical staff by scheduling, confirming appointments, and managing SMS reminder system.
- Collect, review, and file transportation logs and clinical documentation in the electronic health record (EHR).
- Review and correct documentation issues such as time overlap reports and missing notes.
- Perform data entry, scanning, and recordkeeping in EHR and other tracking systems.
- Help manage member caseloads in Nexus: assist with scheduling, discharges, updates, and tracking visits.
- Provide co-facilitation support for groups as needed.
- Assist with referral processing, benefit verification, and coordination of member care.
- Provide support for transportation coordination, including bus passes and billing.
- Conduct reminder calls and outreach, billing appropriately for services provided.
- Provide occasional direct member care and engagement as directed by program leadership.
- Ensure timely and accurate documentation in accordance with policies and clinical protocols.
- Collaborate with leadership and office staff to meet program goals and compliance standards.
Minimum Requirements
- Must be at least 21 years of age
- High School Diploma or GED required
- Minimum of 2 years of experience in a behavioral health setting
- Valid AZ Driver’s License, reliable transportation, and minimum required auto insurance
- Eligibility for AZ Department of Public Safety fingerprint clearance card within 8 weeks of hire
- TB Test clearance at time of hire (and annually thereafter)
Sign on/ retention bonus is subject to change without given notice.
Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.
