Hybrid Veterinary Receptionist en Ivcevidensia

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our small and friendly practice in Winterbourne.

As a valued member of the reception team you will be the first point of contact for pets and their owners. The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, and a love of animals

 

*Greet clients and their pets in a warm, professional manner.

*Manage appointments, including booking, rescheduling, and cancellations.

*Handle client enquiries via phone, email, and in person efficiently and courteously.

*Provide advice on preventative healthcare products and promote Pet Healthcare Plans and insurance.

*Dispense medications and prescriptions accurately.

*Process payments, complete end-of-day cashing up, and perform general admin and reception tasks.

 

Rowe Vet Group (part of IVC Evidensia) is based in the South West, with branches in Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke. We pride ourselves on clinical excellence and providing a patient-appropriate, compassionate service for our clients. You will join a well-established team of over 30 Veterinary Surgeons across the group, a strong, experienced nursing team, and a fantastic support team. 

 

*Minimum 1 year of office-based experience.

*Educated to at least GCSE level (5 subjects at grade C or above).

*Reliable, well-organised, and able to manage time effectively.

*Professional and caring telephone manner.

*Strong communication and interpersonal skills.

*Committed to delivering excellent customer service.

*Confident using Microsoft Office and other computer systems.

*Strong numeracy, literacy, and attention to detail.

 

You will work 26 hours across 3 days per week, with shifts on Monday from 10 am – 7 pm, Tuesday from 8 am – 5 pm, and Wednesday from 8 am – 5 pm, with inclusion in our 1:4 weekend rota.

*6.6 weeks annual leave 

*Additional annual leave for your birthday which will be added to your holiday allowance

*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 

*Cycle to work scheme 

*Initiatives focused on employee wellbeing 

*Non-accidental injury support 

*Learning and development opportunities via the IVC Evidensia Academy 

*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 

*Pension scheme 

*Discounted staff pet care

Up to £16,565 DOE