Hybrid Customer Relations Representative en Culligan

Specific Job Function:

• Services / processes in-bound & outbound calls, emails, and written correspondence
• Serve as a quick-response resource to end users for urgent service-related assistance.
• Communicate regular updates to the Culligan support organization.
• Assist with adhoc department responsibilities when required.
• Enter manual orders as required for Retail business.
• Perform follow-up calls to Consumers / Dealers as required.
• Assist the Office of the President with consumer recommendations to low level complaints.
• Supports National Accounts, processes Target PO’s and dispatches Salt transactions.
• Works within Sales Force, uploads invoices to FileZilla and bills in Ariba.
• Document process flows when required.
• Perform other duties or tasks as assigned by manager.

Job Requirements:

• High School Diploma or GED required; Bachelor’s degree strongly preferred.
• 4 + years of customer service experience with 2- 3 year experience managing inbound calls.
• Previous experience working in an Automatic Call Distributor (ACD) environment.
• Technically skilled and comfortable maneuvering between multiple systems
• Proficient with Microsoft Office (Outlook, Excel, Word) – Minimum Excel level 2 – (Intermediate)
• Experience with Customer Service Portals
• Experience with order entry systems - ERP
• Must be flexible to adapt to overtime and shift changes, as needed, to meet the needs of the department.
• Friendly, pleasant phone servicing voice and skills necessary.

Specific Job Function:

• Services / processes in-bound & outbound calls, emails, and written correspondence.
• Serve as a quick-response resource to end users for urgent service-related assistance.
• Communicate regular updates to the Culligan support organization.
• Assist with adhoc department responsibilities when required.
• Enter manual orders as required for Dealers, National Accounts, and Retail
• Perform follow-up calls to Consumers / Dealers as required.
• Assist the Office of the President with consumer recommendations to low level complaints.
• Follow-up on “unassigned leads” to identify missing contact information.
• Document process flows when required.
• Perform other duties or tasks as assigned by manager.

Job Requirements:

• High School Diploma or GED required; Bachelor’s degree strongly preferred.
• 3+ years of customer service experience with 2- 3 year experience managing inbound calls.
• Previous experience working in an Automatic Call Distributor (ACD) environment.
• Technically skilled and comfortable maneuvering between multiple systems
• Proficient with Microsoft Office (Outlook, Excel, Word) – Minimum Excel level 2 – (Intermediate)
• Experience with Customer Service Portals
• Experience with order entry systems - ERP
• Must be flexible to adapt to overtime and shift changes, as needed, to meet the needs of the department.
• Friendly, pleasant phone servicing voice and skills necessary.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

Resourcefulness                          Customer Focus                                Team Player

Passion                                        Integrity                                            Detail Oriented                             

Organization/Planning             Communication oral/written           Listening

Target Salary Range: $42,000 - $47,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

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