Hybrid Customer Service Representative - Cincinnati Veterinary Surgical & Wellness Center en Encore Vet Group
Encore Vet Group · Cincinnati, Estados Unidos De América · Hybrid
- Oficina en Cincinnati
At Cincinnati Veterinary Surgical & Wellness Center, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.
- Compassion Meets Excellence - We’re a well-established, full-service hospital for dogs and cats, known for our high-quality veterinary care and client-centered approach.
- Modern Tools, Meaningful Work - From advanced diagnostics to surgical care, our clinic is equipped with the tools you need to do your best work in a dynamic and supportive setting.
- Culture that Cares - Our tight-knit team values kindness, communication, and growth. We’re not just coworkers; we’re a community that supports each other every step of the way.
Be the first point of contact for emergency clients, both on the phone and in person
Triage incoming calls quickly and calmly while gathering key information
Communicate clearly and compassionately with pet parents during high-stress moments
Keep client records accurate and up to date to support smooth and effective care
Manage appointment scheduling, billing, and a high caseload with organization and professionalism
Maintain a polished and welcoming front desk, even during the busiest shifts
- You’re a people person who loves to create great experiences from the first phone call to the final tail wag.
- You’re organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
- You’re a master multitasker who can stay cool and kind even during the busiest times.
- You’re tech-savvy and confident navigating digital systems and patient charts.
- You take pride in being calm, clear, and compassionate—especially when pet parents are stressed.
- You want to grow your skills in a hospital that values professional development and team culture.
Bonus Points if you:
- Have prior experience in veterinary or medical reception.
What's in it for you:
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
Want to work somewhere you can grow, belong, and be part of something special? Apply Today!
Check us out here: www.cincinnativetcenter.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
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