Hybrid Workstation Support Analyst en BC Pension Corporation
BC Pension Corporation · Victoria, Canadá · Hybrid
- Junior
- Oficina en Victoria
Classification: Information Systems R18
Salary Range: $64,123.59 to $72,674.35 per annum
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.
We are seeking a Workstation Support Analyst to join our team in VICTORIA, British Columbia, Canada.
The IT Operations unit has responsibility for planning, designing, creating, testing, implementing, enhancing and supporting the Corporation’s desktop and Cloud environments. These environments, supported by the Operations team, contain hardware and software for servers, personal computers, printers, networks (local and external) and telephones, all enabling the Corporation’s mission critical applications to be highly available and deliver the business function mandates.
This position has two main focuses: The provision of support for workstation hardware, software, attached peripherals using remote connectivity and Access and Identity Management. In doing so, this position adheres to ITB Standards for technology, configuration change, and operations.
This position is under the leadership and guidance of the Service Desk Lead. Assignments will include independent tasks, responding to Service Desk Requests and Incident tickets, as well as working with corporation staff to improve the operational infrastructure.
Work Model
This position is located in our Victoria, BC office and requires full-time on-campus presence.
Responsibilities
1. Provides customer service to all Pension Corporation staff that report IT Incidents and submit request tickets with the goal to restore normal service operation as quickly as possible to minimize the adverse impact on business operations:
- Leverages remote administration tools wherever possible to provide incident resolution within agreed to service levels.
- Fulfills request tickets accurately and within service levels.
- Updates tickets and document the resolution of incident tickets utilizing the Corporation Service Desk tracking system.
- Provides technical support for problem resolution originating at the desktop.
- Delivers support for specific desktop products and/or technology to meet service levels.
2. Prioritizes, schedules and responds to incident requests within service level parameters. Performs configuration, installation, and deployment services with regards to the Corporations desktops hardware, software, peripherals and operating systems. Performs ID administration on a variety of in-house and enterprise systems. Conducts field visits for planned installations.
3. Responsible for the production control tasks related to job scheduling, monitoring, and problem solving in support of the Corporation’s main internal and external batch systems:
- Coordinates scheduling with business owners and following the schedule calendar.
- Works with developers and second level support to identify the cause of production job failures.
- Maintains a comprehensive understanding of the interrelationships of the 100+ production jobs.
- Maintains production control procedures.
4. Provides technical consultation on issues related to the Corporation’s desktop platforms:
- Assists with researching purchasing configuration decisions, platform migration plans and the selection of desktop configuration options.
- Identifies and resolves integration issues with the existing operational environment including evaluating alternatives.
- Provides input into the development of standards for chosen computing platforms.
5. Maintains related desktop support documentation for internal and external use.
6. Assist with projects as a Subject Matter Expert (SME) in workstation support.
7. Other Duties
- Performs the required physical duties of this position such as lifting boxes and equipment weighing up to 60 pounds, pushing and pulling heavy carts inside and outside including slopes, and reaching shelves up to 9 feet using a stepping stool or ladder.
Qualifications
Must have
- A College Diploma in Computer Science and one year of related experience; OR Certificate in Computer Science, Information Technology or related discipline and two years of related experience; OR an equivalent combination of education, training and three years of related experience.
- A minimum of one year of recent practical experience that includes working in a service desk or user support capacity.
- Experience providing end user support for Windows based computers.
- Experience working with request and incident ticket management applications.
- Experience with M365 Administration
- Experience with ITIL Foundations
- Experience with user and application access management
- Experience with home network configuration
Nice to have:
- Experience with remote administration tool sets (PStools, MS RDP, EntraID)
Knowledge, Skills and Abilities
- Working knowledge of and ability to navigate request and incident ticket management software.
- Working knowledge of and ability to use Batch processing and scheduling software products.
- Working knowledge of and ability to use Office/Desktop product deployment and management software products.
- Working knowledge of Windows administration.
- Working knowledge of Network fundamentals.
- Working knowledge of PowerShell scripting.
- Excellent verbal and written communication skills.
- Ability to establish and maintain strong working relationships with colleagues and staff in the corporation.
- Strong analytical and problem-solving skills.
- Must be willing and able to lift, push, pull and carry materials and equipment for extended periods, work in confined spaces, handle dust and various spills, and adjust work schedule on rare occasions.
Application requirements
Cover letter: Required.
Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.
Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.
Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.
Diversity & Inclusion
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at [email protected].
Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at [email protected].
