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Hybrid Senior Customer Engagement Manager en Southwestwater

Southwestwater · Exeter, Reino Unido · Hybrid

£45,000.00  -  £45,000.00

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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have an opportunity for a Senior Customer Engagement Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £45,000 per annum plus excellent benefits.

You will lead a 12-month programme of customer engagement events, including roadshows, pop-ups, and outreach activities. You’ll work closely with senior stakeholders and manage a team to deliver impactful face-to-face and virtual experiences across our regions.


What you’ll be doing:
  • Deliver a portfolio of events and outreach programmes
  • Lead education outreach strategy
  • Manage external suppliers and logistics
  • Own and develop SES’s Flow Zone


  • What we are looking for:
  • Proven experience in event planning and communications
  • Strong stakeholder management and creative skills
  • Ability to travel and work flexibly, including evenings/weekends
  • Full driving licence and ability to manage light manual handling


  • What's in it for you:
  • We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

  • In return, we offer an excellent range of benefits including:
  • Generous holiday allowance plus bank holidays
  • A discretionary Bonus
  • Competitive Contributory Pension
  • Share-save Scheme
  • Various health benefits
  • Wellbeing support programmes
  • A range of Group Discounts
  • Cycle to Work Scheme
  • Financial support services
  • And plenty more!


  • Closing Date: 22 August 2025

    Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.


    Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
     
    Our core values which are essential to our success are:
     
    Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
    Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
    Be the Future - Embrace change. Drive Progress. Own the challenge.
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