Hybrid Hospitality Supervisor en Value Retail PLC

Hospitality Supervisor – Bicester Village 

Lead with Legacy. Inspire with Joy. Deliver with Purpose. 

At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship. 

We are now seeking passionate and service-driven Supervisors to join our team at Bicester Village. This is a fantastic opportunity to support the day-to-day running of our store, lead by example on the shop floor, and ensure our customers receive exceptional service. 

Why Work For Us: 

• Competitive salary + discretionary annual bonus 

• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days 

• Up to 40% store and restaurant discounts 

• Matched pension scheme and access to MyReward app for discounts on major retailers 

• Career development opportunities across our iconic brand 

• Additional annual leave and incredible gifts after 5 years of service 

What You’ll Do: 

• Support the management team in leading and inspiring a high-performing team 

• Deliver exceptional customer experiences on the shop floor 

• Coach and mentor team members to achieve service excellence 

• Assist in achieving store KPIs including sales, customer satisfaction, and compliance 

• Maintain high standards of store presentation and cleanliness 

• Ensure adherence to company standards including health & safety and food safety 

• Act as a role model in managing customer feedback and service recovery 

• Support onboarding and training of new team members 

What We’re Looking For: 

• Experience in a supervisory or team leader role within a premium retail or hospitality environment 

• A hands-on leader with a passion for customer service and team development 

• Strong communication and interpersonal skills 

• Ability to remain calm and solution-focused in a fast-paced environment 

• Flexibility to work across a variety of shifts, including weekends 

Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.