- Junior
- Oficina en Bicester
Hospitality Supervisor – Bicester Village
Lead with Legacy. Inspire with Joy. Deliver with Purpose.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking passionate and service-driven Supervisors to join our team at Bicester Village. This is a fantastic opportunity to support the day-to-day running of our store, lead by example on the shop floor, and ensure our customers receive exceptional service.
Why Work For Us:
- Competitive salary + discretionary annual bonus
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Up to 40% store and restaurant discounts
- Matched pension scheme and access to MyReward app for discounts on major retailers
- Career development opportunities across our iconic brand
- Additional annual leave and incredible gifts after 5 years of service
What You’ll Do:
- Support the management team in leading and inspiring a high-performing team
- Deliver exceptional customer experiences on the shop floor
- Coach and mentor team members to achieve service excellence
- Assist in achieving store KPIs including sales, customer satisfaction, and compliance
- Maintain high standards of store presentation and cleanliness
- Ensure adherence to company standards including health & safety and food safety
- Act as a role model in managing customer feedback and service recovery
- Support onboarding and training of new team members
What We’re Looking For:
- Experience in a supervisory or team leader role within a premium retail or hospitality environment
- A hands-on leader with a passion for customer service and team development
- Strong communication and interpersonal skills
- Ability to remain calm and solution-focused in a fast-paced environment
- Flexibility to work across a variety of shifts, including weekends
Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.
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