Hybrid ERP Application Specialist en Synsus, LLC.

Summary

Essential Duties and Responsibilities

ERP Administration & Optimization

• Maintain and configure ERP modules to meet evolving business requirements (e.g., finance, inventory, manufacturing, sales).
• Experience with Deacom ERP a plus.
• Customize screens, fields, forms, and workflows based on user feedback and process improvements.
• Manage user permissions, roles, and access in accordance with company policy and compliance needs.
• Collaborate with department leads to improve usage, training, and adoption of ERP features.

Cross-Functional Collaboration & Support

• Serve as an internal consultant to business units on how best to use ERP tools for process improvement.
• Lead or participate in ERP-related projects, including plant expansions, new module rollouts, or software upgrades.

Lead Report Designer

• Design, develop, and maintain business reports and dashboards using tools like Microsoft SQL Server, Power BI, and built-in ERP reporting tools.
• Translate business needs into data models and visualizations that support decision-making across operations, finance, and sales.
• Partner with stakeholders to define KPIs, reporting schedules, and report distribution processes.

MSP General Tech Support Liaison

• Act as the primary point of contact between internal IT and our MSP for general IT related escalations, enhancements, and integrations.
• Coordinate issue resolution, system updates, and project timelines with the MSP.
• Track open tickets and project statuses, ensuring follow-through and closure on critical items.
• Maintain inventory of company IT assets
• Image new computers
• Cell phone setup
• Onboarding of new users

Qualifications

• Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field; equivalent work experience may be considered in lieu of a degree
• 3–5 years’ experience in ERP administration or ERP support roles (experience with Deacom ERP a plus).
• Strong understanding of manufacturing or distribution workflows is a plus.
• Proficient in SQL and Power BI or similar BI/reporting platforms.
• Demonstrated ability to manage projects and coordinate across internal and external teams.
• Strong analytical, problem-solving, and communication skills.
• Self-motivated with the ability to prioritize in a fast-paced environment.

Education/Experience

• Experience working with or managing an MSP or third-party IT vendor.
• Background in business process improvement or system implementation.
• Familiarity with SaaS platforms, including accounting and CRM tools.
• Experience with Deacom ERP

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. reach with hands, and arms, climb or balance and stoop, kneel, or crouch.
• The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision and ability to adjust focus. Employees must be able to stand for long periods of time.
• Prolonged periods sitting at a desk and working on a computer.
• The employee is occasionally required to stand, walk,