Hybrid Manager, Order Management en Imprivata
Imprivata · Waltham, Estados Unidos De América · Hybrid
- Junior
- Oficina en Waltham
- Lead, manage and coach a team of individual contributors, fostering a culture of engagement, ownership and high performance.
- Drive daily task management, resource planning, and productivity oversight to ensure accuracy and timely order processing across all deal types.
- Conduct regular team check-ins, 1:1s, and performance reviews to ensure alignment, accountability, and professional development.
- Own the order-to-cash process, with a focus on compliance, policy alignment, and streamlined execution.
- Identify opportunities for operational improvement, standardization, and error reduction through root cause analysis and data insights.
- Design and implement process enhancements that reduce cycle time, increase order accuracy, and improve scalability.
- Proactively leverage automation tools and system capabilities (e.g., Salesforce, CPQ, ERP) to eliminate manual work, reduce friction, and boost team efficiency.
- Partner closely with Finance, Deal Operations and Renewals teams to streamline and optimize the renewal bookings process.
- Collaborate with Sales, Finance, Legal, Renewals and Deal Operations to resolve order issues, support complex deals, and maintain cross-functional alignment.
- Define, track, and report on operational KPIs such as processing time, backlog, exception rates, and performance.
- Own the documentation and continuous refinement of SOPs, training guides, and internal resources related to order management workflows.
- Promote a mindset of continuous improvement, agility, and operational excellence within the team and broader organization.
- Other duties as assigned and required.
Qualifications
- Bachelor's degree in Business Administration, Finance, or related field.
- 5+ years of experience in order management or revenue operations, including 2+ years of team management experience.
- Demonstrated ability to lead and develop teams, manage workload distribution, and maintain team engagement.
- Effective process orientation with a proven track record of identifying inefficiencies, implementing improvements and driving automation.
- Hands-on experience with CRM/CPQ systems (e.g., Salesforce, Zuora, NetSuite).
- Deep knowledge of sales and renewal lifecycle processes.
- Solid analytical, organizational and problem-solving skills with a data driven mindset.
- Excellent interpersonal and communication skills, with the ability to influence across levels and functions
- Experience leading change initiatives in a high-growth or dynamic environment preferred.