Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits. To date, we’ve gifted over $1 million in medical care to thousands of pets in need.
Firehouse has placed among the top companies in the Austin Statesman's Best Places To Work award list for several years in a row. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership. We want every team member to feel like they’re part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills.
We are passionate about training and welcome all candidates regardless of experience level! If you'd like more information about this job listing, please visit https://firehouse.vet/join-our-team/
Position Overview
At Firehouse, Veterinary Technicians are responsible for supporting the doctors and other team members in providing high quality medicine in a friendly and efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, leadership team, and hospital goals.
Responsibilities
Veterinary Technicians are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Client Care:
Check clients in and out for appointments, surgeries, and procedures
Foster an educational experience for the client
Provide exemplary communication and customer service
Explain discharge instructions to clients
Conduct follow up correspondence
Technical Skills:
Manage exam flow, including patient restraint
Monitor anesthesia and assist doctors during surgeries
Perform dental prophylaxis and radiology
Provide care and treatments for hospitalized patients
Prepare testing for in-house and referral laboratory
Perform venipuncture and IV catheter placement
Produce digital radiographs
Verify and fill patient prescriptions
Provide urgent care during emergencies
Provide cleaning and maintenance for equipment
Clerical Skills:
Maintain accurate medical records
Answer and direct multiple phone lines
Respond to company emails in a professional, timely manner
Prepare/process scans and referral reports
Learn and utilize estimates, fee schedule, and other operational documents
Ensure cleanliness of hospital
Perform other duties as assigned
Professional Experience / Personal Characteristics
Experience valued but not required
Must be open to learning
Comfortable with computers and other technology (experience with AVImark software helpful but not required)
Passion for building relationships and educating
Compassion toward animals and people
High energy and drive to be successful
Fast learner, able to multi-task and be flexible to change
Ability to innovate and problem solve
Team player who can work effectively in a fast growing, dynamic environment
Effective communicator in a variety of situations
Great attention to detail
Things You Need to Know
Dependable attendance needed
Must be able to work shifts that support hospital business hours and until all patients have been discharged
Potentially subject to high noise levels, bites, and scratches
Potentially subject to hazardous chemicals
Compensation
Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates. Some benefits available for PT. Waiting period may apply.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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